Starbucks Coffee Company — Restaurant in Ocoee

I had a horrible experience on this occasion on April 30th at 5 PM with an associate named Kelly, who may not be her actual real name because she had her badge smeared out. Still, I ordered my usual Matcha latte, which I always get the sweetener on the side because of health concerns. No one ever refused to put it on the side because I am not asking for anything extra than to have sweetener separate, so I can control how sweet it is. Still, she refused me that day and told me they were not supposed to and would not do it regardless, to the point where I had to leave and call the corporate office. This individual has no customer service at all. She even spoke to me very demeaningly, so I later called to make sure I had the correct name. Still, she hung up the phone on me. Acting like she was another employee. I will not go to this location any more, which is bad because I’ve been a Starbucks customer for...

I don’t usually leave reviews, but this issue needs attention. My order has been incorrect over 5 times missing extras and wrong milk, which can cause allergic reactions. It’s frustrating to pay for items not received, which cause freaking side effects and errors that aren’t noticed until I’m far from the store. This is serious, not a joke.

It shouldn’t be that complicated; the printed label indicates what the drink should have. The morning crew seems to lack training, attention to detail, or, at this point, I think they just do not care. Which should be concerning as a business owner, because you lose repetitive business. I’ve tried giving this location multiple chances, but the repeated mistakes are unacceptable. If staff can’t consistently follow order instructions, management should revisit training or staffing. This impacts customer safety and loyalty, Business 101. I hope something is...

I had stopped going to Starbucks locations several years ago because the teams were always so disconnected and not engaged in their work. It felt cold and robotic, and my drinks were always bad.

I moved to Apopka in October, and can't stay out of this place!

I'm greeted by name, and even though I keep switching up... they pretty much know my usual. I get a delightful quick chat while the baristas finish my drink. I even got some really good TV and movie recommendations.

Like any food business, sometimes there's a line, and occasionally my order takes longer than usual but nothing deserving of a reduced rating. It's life, get a grip!

I appreciate how the magic of this team has restored my love of Starbucks, by simply engaging and turning pain points into...