KFC — Restaurant in Odessa

The guy with freckles that works the drive thru doesn't belong ANYWHERE near customers with his attitude and his "yea" "yea" "what" responses. It was obvious he was irritated and didn't want to be there. Where do I start?

Ordered the 4 piece fried chicken combo and could barely hear the guy through the speaker. I repeated my order so they wouldn't mess it up and he answers with "yea" "what". I should have left there but I had a craving for KFC so I stuck it out. The amount of time I waited, 15 min, seemed like I ordered a big feast. Drive thru is VERY SLOW.

So after 15 min, I get my order and I check because who haven't got wrong orders before right? I only get 3 pieces and no biscuit. I wait to get his attention and he finally comes after a min or so. He then responds with "what". I get that you might have a bad day or whatever problems you're through but don't release it on the customers that are there to give you business. It seems like the managers or the franchise owner don't care because with a 2.6 review, you would think they would train their employees a little better.

So I go home to eat the meal and go straight for the biscuit and it's still raw in the middle. Never again will I stop at this KFC because the employees are not trained properly to interact with customers and no-one should go through the horrible experience with employees anywhere...

One time I came here and ordered a 4 piece combo. What ingot was 4 pieces of greasy soggy slop in a box. When I went to get it replaced I saw that the inside was filthy, the workers were coming in and out a bunch to go smoke and when they would come in they didn’t wash their hands and go straight to handling food. I decided to just ask for my money back. While I was waiting for the manager I heard a baby crying in the back. One of the workers had an infant in the back somewhere.

Eventually the manager came and gave me my refund. I asked for a receipt. He said he can’t give it to me so I asked if I could take a picture of it. He looked at someone in the back and then said sure and held it up. After I took a picture he said “have a nice life” before walking away.

I’ve never once in my life brought food back before this and haven’t since.

If you go through the drive thru and you want something like hot sauce or bbq sauce or anything similar make sure to get it before they have you pull forward. They only care about their times and need you to pull forward to stop the timer for the order and if you ask for it you likely won’t get it.

The only good service I have had at this location is one of the guys working there is great every time. I don’t know his name but he is...

i honestly enjoy this kfc but after today yea no. I never leave bad reviews because what is the point. after dealing with what is called a “manager” (young curly haired latina i did not catch her name) telling me i cannot “just stop in line” take a exactly 2min on the phone with my insurance while NO CAR was behind me. i explained i did not drive to the window in respect to the insurance agent as well as the young lady, so i would not be speaking over anyone. she proceeds to tell me “have a good day” and closes the window without handing me food i had already ordered. i go inside ask for the manager and same young lady comes up tells me i should’ve just been on the phone talking to both people when i planned to pay with my phone in the beginning. an older white woman comes by to stop the argument. young lady walks away and proceeds to talk crap about me behind the counter with another tall african american man. older white manager tells them to “tone it down “. as if i couldn’t hear what they were saying i proceed to say “yes because i can hear yall”. i let the manager know i would be leaving a review. when did respecting others become...