Little Caesars Pizza big spring texas — Restaurant in Odessa

This was by far the most horrible team that I’ve ordered from at this location. I called and I was told to hold and I was on hold for 18 minutes. ( I was driving there at the time) I could her the girl who placed me on hold talking unprofessional. She said “everybody and their momma keeps ordering and coming in”. I get there and she is rude to me and tells me “well most people hang up after 5 mins” . That was very rude so I asked to speak with someone in charge and the Manager Juan comes up and I explained to him how I’ve been on hold for so long and I didn’t understand because I just walked in and was the first one in line. Juan just ask me “ so do you want to order or what”. Just a very unprofessional crew. I still ordered because my children were in the car with my husband and when we received our pizza it was so disgusting and Juan who I watched cut and box it cut out pizza so sloppy and I had to go home and cut my pizza myself. Cheese wasn’t even melted and I asked for light sauce and they didn’t even do that right. The dough was soggy and undercooked when my ticket stated well done and light sauce. We always order from this location and this is the first time I had to deal with such an immature and disrespectful crew. Juan and whoever the young lady was in the front definitely need some extra customer...

Well, first of all let me start off by saying that they use door dash to deliver their pizzas and you will have issues and they will not help at all. Our experience in short: we ordered a $20 pizza, they took 30 minutes, a door dasher who doesn’t speak English picked up waited for a pizza we already verified was ready, then the circus show begins. The dasher finally gets the pizza out and we never get it. 2 and a half hours later and im on the phone with a manager who tells me “when you choose to use door dash” excuse me CHOOSE? Ha. I ask them to remake the pizza & I will just pick it up and the refuse unless get this... I track down the order and verify where it went. I’m beside myself at this point. I cancel the order get a refund and got Pho in 10 minutes. I hate door dash and will never support another business that uses them as their delivery service! Poor handling on the managers part though. We literally dealt with this for 3 hours and the circus show was that 2 other dashers who didnt speak English also showed up and called us, spoke in another language, and then hung up. There was no flow of communication so what should have been at my house in 30 minutes was a 3 hour ordeal with no resolve in sight. But refusing to remake the order until I track down a pizza that I didn’t lose is insanity. Never...

Good evening, I wanted to share my recent experience at your store. Upon entering, I asked the woman what items were hot and ready. She informed me that there were three different types of pizza available. I requested all three, but instead of promptly receiving them, she moved aside and I ended up waiting for another 20 minutes. During this time, I was told not to get an attitude despite patiently waiting for food that was supposed to be hot and ready. Additionally, the woman was heard screaming at other customers, which was quite unsettling. When the manager came out, she was equally rude and belligerent, raising her voice at customers. The environment was very loud and noticeably dirty, and it seemed like even the employees were not maintaining a professional appearance. I strongly feel that the staff and management should prioritize both cleanliness and respectful treatment of their customers to improve the...