Updated review 12/12/23: I ordered online this morning around 10:15/10:30 for an in store pickup at 11:45. We arrived at 11:50 only to have to wait in line for a while. While waiting in line, another customer finally received her dine in order and had to ask them to make it to go because she used her whole lunch waiting, she was even pretty rude about it but I can't blame her... and they ended up refunding her. Once I was able to let them know I was there to pick up my order the cashier said "I'll hand it to you as soon as they push it out to me, I promise I will." lacking any kindness at all. As a matter of fact the whole staff lacked common curtesy. Then we witnessed other online orders being given to people who arrived after we did, including a huge order. In all that time, we reminded them two more times about our order. After about 40-50 minutes total wait time my friend intercepted an employee and told them how long we'd been waiting and how we ordered ahead online and she stood and watched when that employee said she would check on our order only to witness her finding it sitting in a corner, ready af. No telling how long it had been ready either. Then they basically handed it to us and shoved us out when we were nothing but patient and kind. I forgot why I hadn't eaten here in so long, 6 months at least, and now I remember. I think I'll skip the overpriced, underwhelming food and ridiculously awful customer service in the future.

Original review 2 years ago: Delicious as usual and with online ordering and the pickup window, I got my food faster than ever. I love customizing my sandwiches which is a lot easier when ordering online than in person and they always get it right!