Pizza Hut — Restaurant in Odessa

I want to commend to you a true customer champion at the 2311 Andrews Hwy location in Odessa. After I had actually made 4 previous calls to Pizza Huts in Odessa, none of which seemed interested in helping me order and get a pizza to my room. After the 4th attempt to place a delivery order with no success, I was ready to just get some chips from the vending machine and be done with, but by this time I was so hungry for pizza I decided I would try one more time, and that's when I finally made contact with Jamie. She was someone who seemed like she actually wanted to help me order some pizza. She was like breath of fresh air, a cool breeze on a hot August afternoon, and she said how can I help you. I started telling her part of story and she said, I going help you get your pizza ordered. She asked for the address where it would delivered to and she said, you know there is a Pizza Hut just down the road from your hotel and I will take your order, then get it to that location so you don't have to go through this again. She took my order and then in a few moments, my phone rang and when I saw that is was a local number, I thought, oh my goodness, now what, but it was Jamie calling to let me know that the order was placed and would headed my way shortly. Now as of this moment I have not received my pizza yet, but it has only been about 20 minutes, however given the stress and emotional frustration I've gone through to get this pizza, when the delivery guy gets here and hands me my pizza, I may just break down and cry! Thank you so much Jamie for rescuing me from the system and getting my pizza on order! Sincerely, Steve C a hungry...

I purposely drove from the east side of town to avoid the HORRIBLE pizza huts on 8th and university. I explained why i was there and giving The Andrews st. location One last try before i quit Pizza Hut all together. Well, Shana or Shannon took care of me, and she was AMAZING!!! She made the pizza PERFECT and even let me check it before i left to make sure i was to my liking! She even made it herself as the manager to make sure i was pleased! She saved a customer, and because of her, I'll be returning to THIS LOCATION "ANDREWS hwy" by Odessa college for my PH stuffed crust needs.. I would have taken a photo of the BEAUTIFUL PIZZA, but unfortunately, my camera app wasn't working 😕. But just look at a commercial, and it was LIKE...

I ordered pizza and estimated time was 25 mins. I waited 1 hour before attempting to call the store. I called the store and was on hold for over 30 mins and was never able to get ahold of anyone. My partner called and was asked to hold, he held for a few mins before they hung up on him. All in all, I never got my food but was still charged. I called the customer satisfaction line and was told the store would reach out to me for a refund. It has now been almost 3 weeks and I have yet to hear from the store or get my money back. Called the satisfaction line again to see about my refund but was told again the store would reach out. Very disappointed...