Subway — Restaurant in Odessa

So I’m not completely sure what exactly the situation was but I visited this location Sunday afternoon and a customer sitting down inside location informed me as I was walked in that there were several customers who walked out and cancelled their orders due to extremely long wait times. The woman who was working (Marie) was working alone and overwhelmed. She kept apologizing and completed orders as quickly as she could while also baking and flipping fresh bread. I politely and patiently waited on her to get to me. I was in no hurry on the count of me traveling back to East Texas. Total wait time was maybe under 30 minutes. I could tell Marie was grateful for my patience and kindness. You could tell she was having a day and trying to make the most of it. Moving forward I hope this location schedules more staff on each shift to avoid this kind of problem for their customers. Overall my sandwich was to my satisfactory & Marie was a delight under the circumstances. Great customer service while under pressure! Thank...

Living close by, this is the location me and my husband usually get Subway, we’re used to the turnover and rotating employees but recently we’ve had issues even getting our food. The young man in the chains (he does not have a name tag) does not acknowledge guests to the point we once elected to just leave and go to the location on University. When we have had our food prepared by this gentleman he does so with little regard to the guest and cannot be bothered to add or check for additional ingredients that aren’t already in the front. Coming from someone who works in a restaurant and has worked multiple customer service jobs I can understand and sympathize with how exhausting it may be, but there’s a point of pure perceived arrogance and apathy that cannot be excused. I’m a believer in strong work ethic no matter the job or profession and not only is it frustrating, it is disappointing to come in contact with such...

You get 1 stat because it’s is the only way I can write a review. I would rather go hungry than go here again. Go there at 12:10pm, the only had whole wheat bread left. No problem, I like whole wheat bread, problem was I think the bread was made 2 weeks ago. Ask for a BMT, they have no pepperoni. Change it to a cold cut combo. Go to pick the veggies, all they have left is lettuce and black olives. The lettuce looks like it’s ready to walk out on its own. Ask for little ranch on it and she puts about 1/2 the bottle on it. Maybe try paying attention to what the customer asks. I guess that’s what you get around here when it comes to staff. Probably would have better luck with gas station sushi.

Major problem here is the management. They obviously have no clue how to run a restaurant...