Howland Bean — Restaurant in Ohio

TL;DR: It took 10 minutes to get a cappuccino because there were only (seemingly?) two people working.

It's a bunch of little things about this place that annoy me. I really really want to like it. The interior is cute, and its very close to my house. I like coffee. Their breakfast tastes good. Staff is always friendly. Prices are a tad bit high (+$1.05 for oat milk? cmon man...)

But dear lord, the service is SLOW. And its not the employee's fault. Every time I've went, they're running a skeleton crew. Multiple times there's one person taking orders, making a queue of 5 customer's drinks, and grabbing people's food out of the back.

Espresso machines are fiddly, and thats fine. I don't mind waiting a few minutes - but today it was over 10. While waiting, a customer came in, stood around for 30 seconds, saw that no one was in the front to take an order, looked at the line of 4 people waiting on their food/drinks, and then she walked out the door. A missed sale. Other days, I've waited 20 minutes for two waffle meals. They've changed their hours to be only open 4 days a week. Management desperately needs to hire more people. And the little payment kiosk always has the audacity to ask...

This was my first time here. I came specifically to try the Mexican Mocha. I got the iced my daughter went later and got the same but as a latte. The service was great, however, I got someone who wasn't the usual berista. She was helpful and very sweet but not sure how to make it. It was my first time trying this drink so I wasn't sure how exactly it should taste. My daughter got the regular berista. I also tried hers. In comparison, hers was spicier. Perfect, I thought. And hers was a bit sweeter. I also thought it was perfectly sweetened. However, both could have been a bit creamier. Atmosphere was nice. I am looking forward to going back to try more items and they gave coffee flights!!!! I am definitely going back to try that! Would highly recommend. Also, I am looking forward to trying some of...

43 minutes to make a chicken salad sandwich and bacon/ egg biscuit with two orders in front of me and zero food orders in between. WOW very disappointed in the service BUT the chicken salad was delicious and their coffee is really good too. Maybe I just caught them on a lazy Friday afternoon, but I must reflect the experience I received in my reviews. I also felt bummed that you must order and pay for your meal ahead of time and pay at a register, so was eating in so I tipped well… won’t make that mistake again for I received very lousy service. I bet this place is great for some folks but you may just have to catch the staff on a good day. I would just stick to ordering their coffee…...