LaRoccas Pizza & Pasta — Restaurant in Ohio

I am ashamed that until last night I supported and would proudly promote this restaurant, my husband and I frequent this restaurant often and due to a Medical Issue I always ask for no red sauce on anything I order. Last night I ordered the veal Parm dinner no red sauce and just some butter on my noodles. When I received my meal it was covered in red sauce so I called La Roccas with the intentions to simply ask for a replacement, mistakes happen, it’s a busy restaurant no big deal. But I was treated in the most disrespectful way. I was told that I was WRONG, that I ordered a veal parm dinner (which comes with a side of spaghetti, small salad, and roll) with no red sauce and that saying no sauce does not, in fact, make that a veal parm. That what I should have said is that I want a piece of veal with cheese added, a side of spaghetti, small salad, and a roll. A new lady came onto the phone and since there was no introduction I tried to explain my story again. Her response was yeah, ok, what do you want me to do about it? After going back and forth about how I was the one who was wrong and she was, in fact, correct. I felt at best I had been belittled and embarrassed since I could hear employees in the background laughing at me and making fun of me. I asked if there was a manager or supervisor around and to my surprise, she responds with that’s me, I’m the owner, now do you want a credit for your next meal or what? I said I do not want a credit as we will never eat there again, but at this point in our conversation I would like a refund (I was going to say in exchange for her food back) but she rudely interrupted me and said well, that’s not going to happen. No, you’re not getting a refund. What else do you want? I guess I had no choice but to ask as instructed a piece of veal with cheese. I was then asked when I would pick it up…. Clearly, I want this delivered since I got it delivered, to begin with she said fine if he has to make another delivery or has the time he’ll get this out to you. The most amazing delivery man ever (thank you to whoever is the delivery man with the beard, you sir are kind) he did deliver in a very timely manner; unfortunately, it was what seemed to be a childish “I win” statement. My replacement meal was just 2 pieces of gray, floppy, Luke warm meat with cheese not even fully melted. My heart breaks that there is a business owner out there that can treat another human being like trash. I was in tears and shaking from embarrassment, Frustration, and pure rage. I’m sure there is a huge fan base since overall the food is good and this could possibly be a very delightful woman but if I did, in fact, speak to the owner and she chose to treat a customer in this fashion then I truly feel sad for someone...

I have been going to LaRoccas for years. I personally love their food; especially their spinach rolls and spinach, potato, ricotta pizza. Yesterday I ordered $45.00 worth of food, for take out, from the restaurant to get home and find there was no spinach on my spinach, potato, ricotta cheese pizza. I called the restaurant to let them know there was no spinach on the pizza. I was put on hold for a few minutes before an employee got back on the phone to tell me the owner Anna took my order and I did not say spinach. I assured her I did say spinach because again that is my absolute favorite from that restaurant. I heard Anna in the background yell, "Shawna, you did not say spinach". Anna picked up the phone and began arguing with me in an unprofessional manner. Anna told me if I had said "spinach" she would have written it down. I'm sorry but I know what I said and people make mistakes. I asked Anna if I could bring the pizza back. She told me if I wanted another one, I would have to pay for it. She proceeded to ask if I wanted another one. I told her I did not. She said, "ok bye" and hung up the phone. I am very disappointed about the whole situation. I love their food but I will never be providing them with my...

Still a nice place, well kept up. But I waited FAR too long for bland food. Got the grilled chicken sandwich with greens and cheese and tomato. Waited at least 25 minutes for the salad, another 10 for the disappointing sandwich. Thank God for the salt and pepper shakers on the table -- not an ounce of flavor otherwise. You're an Italian restaurant. Isn't there a bulb of garlic anywhere in the place? I've had more impressive fare visiting relatives in hospitals or nursing homes. My drink was never refilled either. This restaurant used to be fantastic. I din't know what happened, but it'll be quite a while...