The coffee is made TERRIBLY and overpriced. The CUSTOMER SERVICE is even WORS.I work in customer service.I work across the street. I had stopped in and got 2 large coffees. Not only did it take almost 14 MIN of me standing there waiting for the coffee. I took it went across the street. Do my job.It was terrible coffee. It was completely watered down and cold. Came in exactly 1 week later, same day. Same time, same person working and they would not give me replacement coffee because I did not come in that day or that morning, which is absurd because I told them on the phone I work across the street but i do not live nearby and my establishment does not close until nine o'clock . So I have to go out of my way because you messed up on two coffees. NEEDS NEW MANAGEMENT.TAKE THE DRIVE TO DUNKIN...
Read moreJust went through the drive though for the first time! I've been very excited to have you guys close by. Coffee is very yummy. I was surprised to see that none of your people at the window were wearing masks. When I asked about it they were very nice, and said because of the distance between them (inside) and between us ( I and her) they weren't required to wear them. My thought, however, is that they're not so distant from my drink or my cup or the lid of my cup. I know it's annoying to wear a mask, but it could be as easy as popping one on just when speaking to patrons and making their drinks. I know I would feel much more comfortable while...
Read moreThe coffee is delicious most of the time. However, they're super inconsistent! I always get the same coffee, and it always tastes different, always. Sometimes, it's better, and sometimes, it's just black coffee, regardless of what i ask for. I don't know if there's a recipe they follow, but if not, there should be. Also, some employees ask if I want it hot or iced, others just assume. It's been most often assumed hot, so when i got coffee this morning, I didn't specify that I wanted it hot (and she didn't ask), so I ended up with iced coffee. I'm not mad about it, just not loving that there is no consistency...
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