The Mac Haus — Restaurant in Ohio

We went to The Mac House after a kayaking trip and we’re eager to try this new restaurant. All in all, the Mac and cheese had good flavor and I would get it again. However, the melt lacked substance and was really just a slice of cheese and some sprinkle of lobster meat.

The service however left much to be improved on. The wait for Mac and cheese was tremendous, close to 35 minutes before we got our food. The server brought our food out in two orders to a table of 6 which is how we ordered, but on the first order they just left the tray on our table with no explanation of what was what (I also had to inform them my fries were missing). The next delivery, the food and serving tray was left on the table as well. I couldn’t help feel bad for the Door Dash driver who had been waiting a similar time for food to go which I am sure hurt his earnings for the day. Also, the staff was filling salad dressing containers on the small counter at the front of the restaurant with no gloves (not that I care but others do) and this just came off as unprofessional.

I always want to be as kind as possible and this location has potential as the Mac and cheese is good. To bring back return customers, the service needs to speed up substantially, be more friendly to guests entering the establishment, and more instructive as guests may be trying it for...

We were excited to try this place, there’s 3 of us so we ordered 3 meals, 2 appetizers and a sandwich (all for carry out). Honestly everything was OMG absolutely delicious, until the next day I’m working on the leftovers… my sandwich was crawling with bugs! Something bigger than a gnat but smaller than a fly. At first glance I just thought it was seasoning, then I realized that seasoning just moved!?! We figure they came from the lettuce or maybe the tomato bc we didn’t see any throughout the rest of our foods. I’ve been struggling with regaining my appetite since. Clearly this place has some serious food safety issues and we were planning on going back for dining in until I had to question “just how many bugs, larva or bug eggs did I eat before I realized it? Did my son and husband eat bugs too?” Sad to say I recommend food safety classes for the staff and we really can’t in good conscience suggest eating the food served at Mac Haus. Deeply disappointed and a little...

I got the Rock Lobster and Plain Jane macs.

Pros: unique noodle used Plenty of cheese on top There was enough lobster in the lobster mac it was easy to find. Large portions

Cons: The (cheddar) cheese sauce is only a small step above the nacho cheese you get from a school cafeteria. It has a flavor, but it’s not particularly substantial The texture of the sauce isn’t bad, but it’s…if a texture can be bland, that’s what this is. It’s

*I hate the cracker crumbs on top and didn’t see any option to remove them.

*Note: I hate all forms of crumbs on mac n cheese, so this has nothing to do with the restaurant or the food quality. It’s a general dislike.

Overall I’d rather have a homemade mac n cheese, but I will admit that I’d like to try their other flavors and see if the sauces are better. This is also the right kind of food if you’re feeling a little...