Lee's Famous Recipe Chicken — Restaurant in Ohio

I have found the staff at this location to be rude and the management to be incompetent. How this company can stay in business that way it is being run is costing this company money and the female manager doesn’t care. Today they were putting their latest LBGTQ on display at the register and he (or whatever he identifies as) was more focused on his makeup than getting the order billed correctly. When I informed him that the price wasn’t right he said I should have just left it because it would have been better for me. That is how businesses go under. Come to find out my order (that the female manager had made) was wrong. They took my plate and gave me the corrected meat portion of the meal without my Sides (that were left). I tried to speak to the manager about how her and her staffs actions were costing the company money but she got snotty and marched off. I understand having to hire people to fill special interest jobs. But this does not mean that the person was hired to turn your business into a circus they were hired to do a job. There is a line that everyone can cross that is a breach of company policies and practices and is offensive to customers who are merely there for the product or service that you provide and nothing more. In my personal opinion the manager put her time and attention on SHOWING OFF her new employee rather than making sure He or She did their jobs correctly. As I tried to explain that I ended up being overcharged the manager responded that their prices had gone up She didn’t check the bill once again she just made a bad presumption...

Called at opening for an order ( semi large) to be paid for over the phone, for a pick up at a later time. The young lady that took my order and was absolutely fantastic tried her best! She was absolutely wonderful. Then, she can't process my order, because she doesn't know how.

Red flag1: people from the kitchen could be heard on the call complaining about the time/ size of the order. The lady on the phone had to reassure those people more than once ( in customer ear shot) it was for a later time. I'm sure her stress level was escalating. Why is she fielding that nonsense, and why could the customer hear the complaining? Where's management?

Red flag 2: GM on vacation, owner on a catering job, current staff had no idea how to process this over the phone, despite the fact they have an online order option. This leads me to believe it's absolutely possible if you cater and offer online orders. Evidently, there's no training to allow an employee to conduct business without a supervisory override? I don't know, That's unfortunate.

Red flag 3: heard staff in back say outloud to have the customer come in and pay, or use Doordash. If those were viable options I'd definitely had done that. Extremely unprofessional.

Too bad. After a 2 year pandemic and a life of living no touch, virtual transactions seem to be a complete mystery to this establishment. Not that it matters,but customer...

Walking up to the entrance doors, I almost turned around. The entry door looked oily and dirty. But I proceeded anyways because I was craving some chicken. Went to the restroom to wash up. The panels at the bottom of the entry doors to the restroom were missing? As I walked in, one of the male workers walked out of the bathroom stall and straight to the cooking area. Never washing his hands. I gave him the benefit of the doubt and hope that there was a wash station in the kitchen he planned on using. I wash up and head to the counter to order. The same employee was in the cooking area, literally using his bare hand to wipe the sweat from his forehead. The other co-worker was standing there talking to him and he looked filthy and his hair looked like he washed it in the cooking oil. And the pink haired female employee was using a filthy rag to wipe the food prep area with. Suddenly I wasn't hungry any longer. Can't actually rate the food, but the management needs to Crack down on the employees to do better with hygiene and personal cleanliness. Also the urinal had a huge build up of urine film and reeked of...