Scooter's Coffee — Restaurant in Ohio

Sharing an experience we had this morning . In short we bought 2 Breakfast burritos. 2 different types. The gentleman who handed over the burrito identified them by each type and handed over individually. We took his word and delivered them accordingly to family members at different locations. These burritos are not marked. We relied on the Scooter employee word. He was wrong and when we returned to fix the miss-communication the manager was less than understanding and rude. They took no accountability for their actions and we purchased a 3 burrito and left. To the owner we are not looking for response. Please take the time to incorporate fundamental customer service techniques to your managers. You have an excellent product only to be tainted by your employees. This was not the first encounter with...

On October 19th my daughter and granddaughters went through the drive thru st scooters on Sylvania. This is a regular stop for me, my daughter and son in law. The normal workers know us and our orders when we come through the drive thru. This time at the window she added a kids smoothie for my granddaughter. The guy at the window said ok, a lady in the back yelled rudely “tell her to go around” it was so rude that she pulled off without the order she placed. Scooters in Sylvania just list 3 dedicated customers… back...

I ordered an iced matcha on accident and wanted the frozen version which is so much better and not just like sipping milk. I told the girl at the window it was my fault and if they could correct it, I’d pay the difference of course. She told me I’d have to completely order a new one. ? That’s ridiculous.. Everything is in the cup already, probably one more ingredient was needed, she’s just being lazy. Disappointed in this location, especially for the cost for 2 drinks. I’m not cheap but, $15😅 sheesh I’ll...