The Willow Restaurant — Restaurant in Ohio

This is only my second visit to this restaurant and both times the food has been very good. The visit last week was to bring my friend and surprise her with two of her nieces to celebrate her birthday because she loves your restaurant so much. However, when we were all done, one of her nieces offered to take my payment up and I gave her my credit card to pay. The man at the register looked at it and he said “oh you had a reservation for eight and didn’t cancel it for 11 o’clock.” She told him she was paying with my card and he said I had a reservation for eight and didn’t cancel it. My friend said yes I did call the night before to cancel it, and he said “no, no one canceled it”. And that the table was held until 11:30 and then he finally gave the table up. I was a little bit astonished that he would say something like that to this young lady seeing as how he knew she wasn’t the person that made the reservation. As we were leaving, though, I felt like I had to say something to this man. I don’t like to be treated like this and so I wanted him to understand that I did cancel the reservation and I was appalled that he would continue to say I didn’t cancel it. He said “well it still says here on the computer and it says on this paper, that’s two places, and it wasn’t canceled”. I said “sir is that my fault that whoever answered the phone didn’t do what they were supposed to do?” He never apologized so I’m not sure I will ever go back because I don’t like the way he acted and I felt he was very rude! The $120.00 I spent evidently meant nothing to him. I’ll think long and hard before I’ll...

I'm sorry to say I wasn't a fan. I found the menu to be either wildly expensive steak/beef or burgers, with nothing in between. I ended up getting chicken livers which were supposed to be hand breaded but the coating was so harsh it cut up the inside of my mouth. They were also overcooked. I would have liked to see a nice chicken breast or thigh meal on the menu with some vegetables, even though the broccoli was considered a premium veggie so was for an addt'l fee. Otherwise it was fried foods like onion rings or French fries, etc. I ended up getting the mashed potatoes with gravy and even that felt/tasted like they came from a box and/or can. Other than the sparse salads, there wasn't really what I might call a healthy meal on the menu. Oh, and the loss of a point for serving packaged salad dressings. Those are never as good as handmade. The staff was really nice and attentive, though. The ambiance in the place is lovely, too. Not too bright, not too dark. Quiet so you can hear yourself think and talk. I really wanted to like the place, the food choices were such a let down. The food just seemed like it was all mass produced, out of cans, and ordered from a factory. While I'm not a chef by any stretch of the imagination, I can cook. Something like mashed potatoes is easily made by hand and don't even need to be peeled if you use the right potatoes. I would have even enjoyed seeing petite potatoes with...

2.5 stars. Our first time here and last. People were very nice and restaurant was clean and smelled nice. However, it was very packed. A older couple told us it was the best place in town going in to eat so I am assuming they are loyalty customers. We ordered alot to taste everything we could on our first trip. Steak was average no flavor, fries looked like kroger frozen crinkle fries, potato skins were very plain although there was sour cream to dip them, veggie burger was a frozen bocca burger (and we were told so and still ordered since it was the only vegetarian option) we had it cooked like a Swiss burger. I could've cooked it better to be honest. The bread roll they bring for free was pretty good. The fried mushrooms were amazing! We loved them alot. 4 stars for just the mushrooms. The highlight was the server, she was very nice but moved so fast we couldn't catch her. Given the price we give it 2.5. Just too loud, busy, not kid friendly, cramped, bad parking, reservations required. Took 30 mins to wait and another 20 to park. So many restaurants in this town that are WAY better. We would only come back if we were craving fried mushrooms which is unlikely. Next time we will...