Pizza House — Restaurant in Oklahoma City

I don't think I can fully explain how bad this place is without expletives, but I will give it a shot.

The order process was the easiest portion, placed a call to place the order, and they said it would be an hour or more for delivery and 20 minutes for pick up, so I agreed to pick it up. So, up to this point, not so bad.

I then drove to the place... It's an unsafe neighborhood, to say the least. Before I even parked, I saw people using drugs and needles sitting in front of the place! They have almost no parking, but when I got out of my vehicle, l smelled nothing but weed and trash everywhere. The exterior was filthy.

I didn't let this dissuade me, though, because some of the best mom and pops I have been to were a little circumspect from the outside. The inside was a bit better, and the kitchen area didn't scare me off. I told them I was there to get my order, and the man brought out a big sack that was tied in a knot and another sack tied in a knot on the inside. I asked the person at the counter if this was everything I ordered, so I went over it ... 2 salads, a gyro, and a large calzone. He told me that he had bagged it all himself and it was all there, and he asked me to step aside so he could help the next person.

When I got back to my hotel, 15 min away, I had to cut the bags open to get the order out... it was incomplete. I called the place and explained the problem to the very person who had checked me out. I reminded him that I asked to make sure, and he dismissed me, saying that he had bagged it himself. So he put me on hold... for 10 minutes! When he came back to the phone he asked me what I wanted done about it and I said I would like you to bring a fresh one to me. At this point, my wife, who was eating her salad, had found a hair in it! She showed me, and we were both so disgusted, and I told the person of the new issue. He put me on hold again for 5 minutes. When he picked up this time, he told me that it wasn't their problem that the order was incomplete and that hair in the food was not a big deal, so I could forget about them bringing it. I told them it was a $20 calzone... he said not our problem. I told them I would not pay for a $20 that I didn't even get or the tip with service this bad... he began cussing and threatening to call the police so I told him to call them because they were a block away when I came to pick it up with several perps, and I would wait. He put me on hold again... at this point, I just wanted my money back for the item I didn't receive ... hell, it was over a 3rd of the bill! The manager came on next and I told him the same thing... this guy also said it wasn't his problem, that they had my money and I could go f myself. I told him that I would be contacting my credit card company and fighting the charge. He told me to f off, and we ended the call.

Worst food experience I have ever had, and the hotels in the area should remove this theiving place from their list of approved restaurants immediately because it reflects negatively on them as well since the reason I went there was at the suggestion...

Yeah... So I work at a hotel and my coworker and I ordered food from this place after careful deliberation, because the past three times my friend had ordered something from this place; they found a way to mess it up. So not only did they forget half of my partners order, but my pasta came with the sauce on the side, or rather, on the inside of the bag. Whatever, buffet quality pasta was fine with just the obviously frozen bread and chunks of processed meats. It was 2am, so I wasn't necessarily picky. However my friend finally had enough and called back to complain about the orders constantly being wrong and missing items / haphazard service, and to Pizza Houses credit, they did send someone back to try and fix the order. They brought the rest of my friends order, and a comp'd 2nd attempt at my pasta with meat sauce. However, again, oddly the pasta was piled with mushrooms. Like, a lot of mushrooms. An aggressive amount of mushrooms. I look online to see if it's some type of pasta dish they serve, and no entree on their website menu even comes close to what was sent to us. Too bad I hate mushrooms lol. I can't help but feel that was a personal insult to be honest. Like, if you're going to send back a joke comp replacement entree then at least have it match an item on your menu.

If someone from your place comes by again to hand out menus, then I'm telling them to leave. The last thing I want is to recommend this place and then have an angry guest ask why I recommended it. I feel downright ashamed that I handed a menu out to a hungry guest at 1am, because now I know...

My girlfriend & I love ordering from this place. We get food from here at least 2-3 times a week. They have a huge selection of great food. The best part is they are open until 4am-5am every single day so it's a great solution to those late night snacking pains. They have great pizzas with a lot of unique selections of prearranged specialty pizzas. Their pasta dishes are good, but they should include a small side salad along with the garlic bread for what it costs. We haven't tried any of the desserts except for the baklava but I'm sure if their food is any indication, I'm sure the desserts are fantastic as well. Don't waste your money at those chain "pizza" places like Dominos, Papa John's, Pizza Hut, Little Caesars' or anything else. They are embarrassments to the word pizza and don't reflect what pizza is actually supposed to be like. Independent pizza shops are the only place to order pizza from and any self respecting pizza lover already knows that; plus you should be supporting & buying local small businesses anyway. But if you're planning on ordering pizza tonight, do what I'm about to do as soon as I'm done writing this; call Pizza House and place an order for a carryout or delivery so you can actually eat some decent pizza for once... or don't. It's no skin off my back if you would prefer to eat mass produced toppings & melted cheese-flavored wax over a glob of ketchup sauce coating a thick slice of wet cardboard & continue to lie to yourself about being a pizza lover while never actually knowing what the taste of real pizza is like. It's your...