Papa Johns Pizza — Restaurant in Olathe

I'm a Door Dasher...I was at this particular location on 4-29-24...They're busy as usual so I wasn't expecting anyone to nothing out of the ordinary. There was a young man with blonde hair in a ponytail assisting the walk in guests. I was waiting for the pizzas to get done. There was a Hispanic gentleman who looked as if he just got off of construction job(He looked as if he's in construction or a job that requires him to be outside), picking up some pizza for his family & head home. The Hispanic gentleman asked the young man behind the counter if he could get a pepper for his pizza because one wasn't in the box. The young man went to get a pepper & another sauce that was missing as well...Y'ALL HE CAME BACK WITH THE PEPPER IN HIS BARE HAND..NO GLOVE, NOTHING ON HIS HANDS..The Hispanic gentleman told him NO I DON'T WANT THAT & THAT'S OK..It was a young lady waiting for her pizza as well & IN SYNC we both turned our heads looking at each other in disgust(like did you see what I see). So when my last pizza is finally done. I said in a low(so his coworkers couldn't hear me or cause a scene) monotone voice "NEXT TIME WEAR GLOVES" he looked at me when he handed me the pizza & said " ARE YOU TALKING TO ME" I said "YES, HE DIDN'T WANT THAT PEPPER BECAUSE YOU USED YOUR BARE HAND TO GIVE IT TO HIM & I DON'T BLAME HIM FOR NOT WANTING IT"... This world is operating in a post COVID manner...REMEMBER COVID STARTED ALL BECAUSE OF POOR HYGIENE PRACTICES...Situations like what the young man did as far as dealing with food with his bare hands...I'm sure he does it all the time..His shirt was full of flour, he looked disgusting, not as if work for the day was a bit laborish...Once the manager reads this review PLEASE EXPRESS THE IMPORTANCE OF GOOD HYGIENE PRACTICES, CONSISTENTLY TELL YOUR STAFF EVEN THOUGH THEY WORL ENVIRONMENT CAN GET A BIT MESSY IT DOESN'T MEAN YOUR STAFF SHOULD LOOK FILTHY & DISGUSTING IN THEIR WORK UNIFORMS....When you know better you...

Tl;dr - took a long time and seemed like staff didn't follow sanitary practice, but they responded to my complaint and say they've made things better.

I really don't expect much from fast food, and probably even lower standards for a pizza chain like Papa John's, but they do have good pizza. I visited this location for the first time yesterday. I arrived at the store after the app said my pizza was ready. Long story short, I waited another 10 minutes after checking in and was then given a wrong pizza. I discovered the order I was wrong after getting to my car, opening the pizza box, and looking inside. When I took it back inside, the staff actually took the wrong pizza back from me and handed me another, correct pizza that was already out of the oven. The put the pizza I had brought back inside on the warming rack with all the other pizzas waiting to be picked up. It looked like they had every intention of giving my incorrect pizza to someone else after I had carried it out to my car and then back in to the store. The pizzas we ended up with still tasted great and were the correct ones in the end.

Update: I did end up submitting feedback to Papa John's online and received the following communication: "This is Matt with Papa John’s. I wanted to reach out and apologize for your recent experience with us. That is not the level of customer service we strive to deliver. Your feedback has been used to improve our operations. Thank you for taking the time to let me know. I spoke with the manager on duty at that time and made sure that we never use pizzas that have left the store. The manager also informed me that after some thought he discarded your incorrect pizza. Please let me know if you...

I would give 0 stars if I could. WORST CUSTOMER SERVICE EVER. Our office ordered Pizza from here online. The order form asked only for an address, email, and payment mode. Which I entered in correctly. It then auto populated the phone number of my ex-husband to them and changed the address to a completely different one. When the tracker said it was delivered and it was no where to be found I called the store. They claimed they tried calling me and I told them that number was not my number and I didn't even know how they got it. I also told them the address they had was incorrect and told them the correct address. Again they wrote it down incorrectly. I called the store again after 45 more minutes and the assistant manager got on the phone and told me the entire incident was my fault that I gave the wrong phone number and address. I corrected him and told him the phone number he had was my ex-husbands which I divorced 8 years ago and when he read me the address I told him he still had it wrong. He refused to let me have any of the money back and when I asked for the order to be remade I was told that they have heaters so the pizza would be hot. It wasn't. I asked to speak to the store manager in which the assistant manager told me "you can call him later he will be here but I am the nice one." He proceeded to call me names before I told him I would just cancel the payment and hung up. I have never experienced such poor customer service in my life. I have spent my life doing customer service and I would never treat a customer in the way this...