Dairy Queen (Treat) — Restaurant in Old Tappan

We are following up to clarify factual discrepancies in your response regarding our experience at your Dairy Queen on Wednesday night.

Our group entered at 9:50 p.m., which is ten minutes prior to the posted closing time of 10:00 p.m. Two of us intended to order from the beginning. Another customer placed an ice cream order before us at approximately 9:55 p.m., which was accepted without hesitation — indicating that your equipment was functioning and orders were still being accepted.

When I attempted to place my order at 9:57 p.m., I was met with silence and a dismissive expression. The employee then started walking away with no further explanation or clarification and did not ring up my order on the register, to which I asked if the machine was broken. The employee answered with a dismissive “no, we are closing”, leaving no confirmation at all of whether the order would actually be made or not. Despite the lack of confirmation, a Blizzard was ultimately made and handed to me before 10:00 p.m., which confirms that my order was both feasible and fulfilled within operating hours. During this interaction, another employee (while the Blizzard was being made without anyone’s knowledge or explicit confirmation) asked if our group wanted to order, indicating lack of communication between the staff themselves as a result of the first employee not ringing up the order on the register.

Additionally, your implication that the rest of our group “chose not to order” is disingenuous. One of our group members abandoned their item from the fridge due to the negative atmosphere created by the staff, which was a direct result of the experience and not a decision made beforehand. Was it truly so confusing that one person ordered while another changed their mind after being treated rudely?

If your policy is that certain customers can’t place orders at 9:57 whereas staff easily accept the orders of other customers at 9:55, then your signage should reflect that expectation. Or, was the experience targeted, considering how your staff were condescending and refused to provide verbal confirmation of whether they were able to fulfill the order only for our group specifically? If staff were unable to take our order at that time, the employee should have clarified that instead of dismissively walking away. We hope this helps clarify what actually happened, and encourages a closer review of both your tone and standards of service during all hours of operation, even the last...

I absolutely love this Dairy Queen. It is always spotless and the staff is always so pleasant. We went a few nights ago and the line was long . I considered skipping out but stayed hoping it wouldn't take too long. These employees had the line down in a matter of three minutes I was not only amazed but inspired by the urgency and efficiency . Kudos to the managers / owners of this establishment they are doing an awesome job. And the staff are such hard workers. Thank you for renewing my faith in the american worker. It was...

I always love going to Dairy Queen for an amazing treat. This time i ordered the sour patch kids blizzard, and let me say it was amazing. I have no clue how they made ice cream that was sour and sweet just like the candy. I loved how there was bits of sour patch kids in the ice cream. The only thing i will say is that the service was slow, and the workers seemed to be doing everything in slow motion. Other than that this place...