Chick-fil-A — Restaurant in Oldsmar

It seems like there’s an issue with the crew at night based on some of the reviews. So I will tell you my experience. I came through the driveway and a wonderful young lady by the name of Carsen took my order.. I had a difficult request and she stated that she will take care of that she will just need to type it in..I told her it was okay and to not worry about it if they were not able to accommodate it. She had great attitude, great conversation and she went above and beyond for the customer which I’m pretty sure that is what Chick fil a stands for! She gets an immediate 5 star from me! Please give her the kudos she deserves. As soon as I came to the window I was greeted, then my request popped up and the cook in the back loudly stated make it make sense. The employees in the front bagging the food ..one is with her phone up reading and talking about something then the other one stated who rung that request up..a young man came to the window i explained what I wanted he stated they couldn’t do it at the time which was fine. Very nice guy. Everyone was laughing at the employee who rung up my order.. I didn’t see what was funny. Carsen tried to explain what my request was to them and then from the window she told me she tried. I told her don’t worry you’re good. She then rung something up and next thing I hear is gossip going on at the window. The 2 girls that were at the window stated they didn’t like her and that if they rung something up they would get in trouble but since it was her then she wouldn’t. I was like are y’all really doing this at the window in front of a customer. So the girl at the window asked how my day was I stated it was good and the other girl that was at the window with her cut her off and started talking about her boyfriend or a boy whatever. Finally, I got my order and left. Everything was in the bag so that’s a big plus! I called this location and asked to speak to Carsen.. the lady on the phone stated okay one moment I said okay thanks then she came back on the phone asking who am I and what is my relation I told her my name and that I was just the customer that was at the window and wanted to speak to Carsen to thank her for her service and that she did a great job she then stated oh I can just tell her that I asked so I can’t tell her that myself? She put me on hold again. I literally hung up that ticked me off so bad!IM JOT HER FRIEND OR ANY KIN TO HER I JUST WANTED TO THANK HER. So instead I went ahead and submitted a review. Everything was great until I got to the window. The night crew needs to be a bit more professional and aware of what they are doing and saying in front of the customers.THIS IS A TEAM YALL SHOULD NIT BE TALKING ABOUT EACHOTHER OR GOING AGAIST EACHOTHER. I come to this location 4 to 5 times a week whether it’s in the morning, afternoon or night. The service is always great but tonight I was appalled. Check your cameras and see how much they talk among them selves.You still get 5 stars since Carsen did great with me!! WATCH YOUR BACK CARSEN DONT TRUST THOSE GIRLS..KEEP WORKING HARD DONT LET ANYONE BRING YOU DOWN! YOU DID...

Listen, if heaven had a drive-thru, I’m pretty sure it’d look exactly like the Oldsmar Chick-fil-A. This place is a culinary kingdom where the chicken sandwiches reign supreme. Seriously, I don’t know what they marinate their chicken in—angel tears? Liquid gold? Whatever it is, I’m obsessed. Now let’s talk about the peppermint frosted coffee. If happiness had a flavor, it would taste like this seasonal masterpiece. Every sip feels like a winter wonderland in my mouth. I may or may not have considered starting a petition to make it a year-round thing. The service? Oh, it’s next-level. It’s like they’ve been trained by superheroes. No matter how long the line is, my waffle fries are somehow in my hands before they even finish saying “My pleasure”. The staff are kind, efficient, and always smiling—either they really love their jobs, or they’ve unlocked the secret to happiness (maybe it’s the frosted coffee?). Oh, and get this: the owner gave out free chicken sandwich rewards! That’s right—FREE CHICKEN SANDWICHES. If that’s not the most generous, heartwarming thing ever, I don’t know what is. I might cry every time I use the reward because it’s a reminder of how good people can be. In summary, this Chick-fil-A is a treasure. It’s where taste buds go to celebrate, hearts go to feel appreciated, and coffee lovers go to get frosted. 10/10, highly recommend, and may the chicken sandwich blessings rain...

We always feel that chick-fil-a has great customer service above other companies but not lately. We ordered a large take out order a couple days ago, as soon as we got home we realized there were no fries. I immediately called, they took my order number and name and said I can either come in for a replacement or call their customer care number. I showed up just now and there was no greeting from the older lady which is strange because usually everyone is extremely nice. I explained the situation and said I would like redeem the fries, she said no its only good for that same day to come in for a replacement... I told her I couldn't come back in that day and I'm here now. She again refused so I asked for a manager and she said she is a manager but will get another one. The other manager had a bad tone immediately and was unwilling to do anything. I told them it was their mistake on the order and I did everything I was supposed to and they have my info. Anyways she then told me that I admitted to knowing their policy about same day replacement and thats it.. other customers in line couldn't believe it and were offering to pay. I left Chick-fil-A completely dumbfounded about how they reacted and handled...