Burger King — Restaurant in Omaha

I was ignored at the front counter for about 10 min while they had their back to me, waiting on other orders. There was no line. The guy at the front counter had loose hair down to the middle of his back.He was filling orders with the screen, not tickets. Two customers behind me received their orders first. I noticed he had cleared my order from the screen and skipped me. I said something and received my order after another 20 minute wait. Line in drive thru but not dining room. The Mgr was working hard in drive thru, rushing to stock ice cups & sweep I between orders. White girl in the kitchen kept busy. Hispanic girl kept stepping into the office or standing around. Another guy wearing a gray sweatshirt and regular ball cap was standing around with his hands in his pockets or holding up the kitchen counter on his phone. He could have been getting the ice or sweeping....I worked 15 years in fast food, 6 years at that location as a shift supervisor/crew leader. I've trained managers. Poor management although, she personally was working very hard. One other customer walked out when they were ignored. Very...

Ordered online for a LOBBY pick up- Lobby closed- drive through drive thru and told I need to wait for everyone to go through the line because I did not order through the speaker. WHAT! I ordered online for pick up to avoid the drive through line, just to watch every single car and new cars go through the drive thru get food and drive off while I am still sitting in my car waiting on my food I now ordered over 38 minutes ago. Girl at the window did not even want to listen to me when I told her I already ordered and paid I just need the order. Ridiculous what is the point in order online and save time?? Management might want to talk to cashiers about this and the lack of listening before rushing someone off. This happened at 2:18-2:50 - still waiting...... RUDE girl at the window finally brings me my order but leaves items out. I said well thanks for bringing me my order her response was...YUP.... and...

I have lived in the neighborhood of the 49th and L Street Burger King location for 25 years and today I stopped and got some lunch after running errands and my experience was less than enjoyable. I went to the drive-thru ordered my food and waited with two cars ahead of me for quite a long time. When I got to the window to pay the employee was less than friendly, very impatient and walked away and another person finished up. The food is normally good here but today it was subpar. Fish sandwich had been sitting quite a while and onion rings and fries were old. I suggested to the person at the window that maybe they should put someone else there instead of who was helping me because she had a way of making her bad day everyone else's. He didn't say a word, handed me back my card and closed the window. Probably won't go back for a while until they get better customer...