Little Caesars Pizza — Restaurant in Omaha

I ordered online for take out. I showed up a little after the pizzas were supposed to be ready and they were still being made. Not a big deal I don't mind waiting. I took the pizzas home and one of them was a stuffed crust pepperoni for the kids, no issues. The 2nd pizza was for me and my boyfriend and was the deep dish style. We took a few bites in and once we got to the middle it was still doughy, not cooked all the way. He took the pizza back within a 10-15 minute time frame from getting home. He arrived at 8:20 and was told the ovens were off and they could not make a new pizza (location closes at 9pm). Emma, the front cashier, also said she could not refund us because it was placed through door dash and to contact them. I don't use door dash, I have an email with an itemized receipt from Little Caesars directly. She continued to refuse to reimburse and suggested to come back tomorrow. My boyfriend recorded the entire interaction and at the end you can see that the cashier (Emma) has a switch blade hooked onto her leggings. I find this completely threatening and unprofessional. I tried calling the location the next day with no answer. I also attempted to email and call the corporate office, still no reply via email and no answer via phone. I dont usually complain about these kinds of things, but it's super frustrating to be blown off when I have been ordering from...

*Update: So there wasn't garlic butter on the crust this time but the pretzel pizza was definitely lacking. I ordered two of the stuffed crust pretzel pizzas this time. Here's a breakdown of the pizzas.

Crust: the outer crust barely had any cheese in it at all and the crust under the pizza was very thin, floppy, and soggy.

Toppings: there was hardly any cheese sauce on the pizzas at all and the cheese on top was spread thinly as well. The pepperoni was fine but I do wish they would cut down on the extra pretzel salt. I realize it's difficult to keep the extra salt from spilling over onto the rest of the pizza but it would be nice if there were a way.

I get that Little Caesars goal is to provide cheap pizza but I don't think it should be as poor quality as the pizzas I got today.

They started putting Garlic Butter on the pretzel pizza this go around and it's just awful that way. I wish they would have just left it the way that it was. It was so much...

I want to the Little Caesars on North 30th and Ames Avenue in Omaha Nebraska and the manager that works there he's Asian in bald bigger guy that works there I went there today to get my breadsticks made fresh with extra butter regular parmesan on them auntie refused to make my food and put my money back down on the counter and stated that last time I came I complained about my food and said that it wasn't done right so he didn't want to make it again. I said sir you got me mistaken with someone else that was not me I felt some type of way and was very embarrassed buy all the people that were in the store for him falsely making accusations that were accurate about me. I am going to make an attempt to get ahold of corporate tomorrow because this needs to change. I'm not sure what's wrong with him but this isn't right for him to be refusing to make food for people. And he don't...