Tiny House Bar — Restaurant in Omaha

The owner was rude and disrespectful to staff and customers. Walking down the hall and she didn't even move to the side or anything. Then she proceeded to say there was a cover then the post for the event stated nothing about a cover. How can you charge a cover after the table already had over $100 tab. Definitely will think twice about going again if she is there.staff was great but she needs a lesson in hospitality. To confirm this isn't made up. And yes staff was in our way at times but said excuse us but the owner didn't. I get you own the place but come on. Especially whenever you have event post about the cost to be there even after we were there for hours to learn of a cover is ridiculous. I get the place is small and gets busy but honestly this is the worst experience ever here. Also I believe you have this mixed with a person leaving, I wasn't sure the one you got in the way leaving but had seen that alternation and hope they post as well because that wasn't hospitable for any owner. edit: we did mention we won't stay when cover wasn't mentioned and staff said the owner decided to charge it. So that's still reflection on the planning and communication of the event. Yes even on Dolly Parton birthday party (not her birthday) so maybe the owner will plan better for future events. Increase star for staff not for the issues as still never addressed and making it seem like a customer fault for poor planning event and...

[Edit in response to reply: they are conflating a deposit being 'returned' with being 'refunded'. Deposits for damage are presumably returned when no damage is done. A nonrefundable deposit is presumably not refunded if we fail to show up. These are different concepts. For instance, if you pay a non-refundable security deposit for an apartment but fail to move in, you do not get your deposit back. But if you do move in, meet the conditions, and move out, you get your deposit back. That's what makes it a deposit, even if it was non-refundable. The stubbornness and hostility towards this is really disappointing, as nowhere has anyone in our party questioned the need to charge fees for private service, only the misleadingness of calling it a damage deposit if it is not for damage nor a deposit!]

We booked the private igloo and were misled about fees and minimums. After patiently explaining to the manager, Megan, via email that if it is called a "$50 damage deposit" it should be refunded when no damage is done, they still insist that it is clearly non refundable under any circumstances (making it neither a deposit nor pertinent to damage). Grossly misleading, esp since apparently this fee counted towards the minimum. Since this was not communicated we ordered more than we would have. Overall a really unprofessional experience from a place we were...

Zero. We walked in on Friday night just looking for something chill and good drinks. We were greeted by the bartender who proceeded to tell us about their seating options. We asked to sit in the outside bubble which she denied us seatin due to not having a reservation (some what understandable). She then directed us to seating that had chairs pilled on top of each other and boxes on the seats. Im not sure if she expected us to rearrange the seating or sit on the boxes... We walked back to the front of the space and went to sit in the little hidden corner spot with drappery to the left of the bar. As soon as we got into it she told us we couldn’t sit there because she’s reserving it for the possibility of a bigger group coming in. Mind you it’s 11:30pm on Halloween eve’s Friday and there’s three customers. Anyways. The ambiance and music is great. Didn’t get to try the drinks cause y’all need better service before I spend...