Burgertown USA — Restaurant in Ontario

Heads up on multiple poor experiences with this place. We recently moved to Cali back in June of this year. Burgertown USA is close to our home, so at first we frequented there quite a bit. I would estimate we were spending over $100 per week there across random lunches and dinners. My daughter loves chicken nuggets like most kids, and my wife loves Orange Bang. We would go there 3-4 times a week, and spend probably $20-$30 each time. The pastrami is okay, atleast good enough to order due to the convenience of the location for us. I prefer The Hat, but to save time I would go to Burgertown to make my wife and child happy.

My wife is allergic to mustard. I know a weird allergy, but I always order my food with no mustard to make sure it doesn’t accidentally get on the other food in the bag no matter where we eat. A few months ago, I ordered my normal pastrami burger, my wife’s food and some nuggets for the kid. I asked for no mustard as usual, we get home, and mustard is all over EVERYTHING in the bag. Not just my burger, but all of the food including my wife’s sandwich, the nuggets and the fries. I called Burgertown, and the lady that answered the phone was EXTREMELY rude. She said there was nothing she could do, and there was no Manager in the building. So, the next day I called back and spoke to a Manager. She said she was going to look into my order and call me back. Never called back.

So because of the frustration, I have been forcing my family to eat elsewhere for the last few months. Burgertown’s crappy service and disregard for food allergies made me willingly drive further away to get the same food. Sometimes as far as 30min.

Today we needed a quick lunch and I wanted to surprise my wife with her Orange Bang. So I made a judgment call and decided to try something close to home. Burgertown it was. I gave in and decided to give Burgertown another shot. What a mistake I made! I ordered a pastrami combo and fried fish dinner through the drive thru. When I got home to surprise my wife, I realized they game me a chicken tender dinner instead of fish. I called Burgertown, the lady that answered the phone told me she was the one that took my order in the drive thru, and she heard CHICKEN instead of FISH. When I asked what they could do to resolve the issue, she hung up. I called back and asked for the Manager and she hung up again. I called back a third time, a guy answered the phone and said he was a manager, and he offered to credit the food but needed my entire credit card number to process the credit (even though he had my receipt in-hand). At this point, I just gave up and told them don’t worry about it we won’t be back. Not sure about you guys, but if someone was spending over $100/week at my restaurant, I would have just cancelled the entire order. Needless to say, we will NOT be back to Burgertown. The food is mediocre at best, and not worth the drama of them making your food wrong and then treating you like crap when you call and complain. I’ll go somewhere else where common courtesy is more common and the restaurant actually cares about their return customers. Plus the food will be...

Burgertown USA, located on North Archibald Ave in Ontario, California, is a renowned Hamburger Restaurant that truly stands out. One of the highlights of this establishment is their delectable Zucchini Fries, Onion Rings, Mushroom Fries, and, above all, their exceptional Ranch Dressing, which is undoubtedly the best in the area.

Upon entering Burgertown USA, guests are greeted by a pleasant and inviting ambience. The inside of this place is carefully chosen and thoughtfully organized, providing a comfortable and enjoyable dining experience. Whether you are looking for a quick bite or a relaxed meal, Burgertown USA offers a suitable setting for any occasion.

Not only does this restaurant excel in terms of its food and atmosphere, but it also offers reasonable prices. The affordability of their menu items is commendable, allowing customers to indulge in delicious, high-quality food without breaking the bank. Burgertown USA ensures that their customers receive excellent value for their money.

The overall service at Burgertown USA is praiseworthy. The staff members are attentive, friendly, and efficient, ensuring that each customer's needs are met promptly. Whether dining in or utilizing the convenient drive-thru service, the staff consistently provides a pleasant and professional experience.

Having frequented Burgertown USA numerous times, we have often opted for the drive-thru service, which has proven to be both efficient and convenient. It is a testament to the restaurant's commitment to customer satisfaction that they consistently deliver exceptional service, even during busy periods.

Burgertown USA is a remarkable Hamburger Restaurant that offers an array of delectable options, including their famous Zucchini Fries, Onion Rings, Mushroom Fries, and unbeatable Ranch Dressing. The ambience is inviting, the prices are reasonable, and the overall service is commendable. Whether you choose to dine in or utilize the drive-thru service, Burgertown USA is sure to leave...

Half an eggshell in omelette. Huge oversight.

I changed my review from a 3 star to a one star because no one from this company reached out to me about this and I actually sustained a minor injury from biting into the egg shell. Please try to make sure the food you serve is actually edible. I will not be returning to this location nor will I recommend this place to anyone, even though I am going to school nearby. There are plenty of other options that will exercise more caution. The food itself was disappointing but fine. unseasoned. I don’t like that the feta seemed to be an after thought. It wasn’t cooked in with the eggs like the spinach was. The omelette was cooked and folded and the cheese was then added into the fold. I was searching for the feta for a while before I finally unfolded the omelette and saw 6 small cubes of unmelted, slightly warm cheese... The toast was soft and soggy from the steam of the omelette even though I ate immediately after leaving...