Carnitas Al Estilo Michoacan Ontario — Restaurant in Ontario

I was expecting a 5 star meal and experience but sadly I don't know why all the great reviews about this place, average carnitas! Hard chewy cuerito and extra well done Buche in the mixed 2lb (mostly cueritos) family pack, who thinks it's a good idea to make your clients make a line to order and another line to pay ? It's a waste of time that actually takes away from the business profits by making people wait twice for no good reason, Now the main reason of this bad review is the tortillas they are very generous in the amount of tortillas included in the family pack, BUT they are soggy as hell and you can't grab a single tortilla without tearing apart the rest that are stuck together because they been seating around too long sweating and getting soggy in the tortilla warmer , the tortilla is what makes the whole meal complete! HORRIBLE tortillas here, is like buying a new car and putting 24' spinners hubcaps in it. Jaja , Again this was nowhere near the best carnitas place in the IE as some people said. Just one more average spot in my opinion, definitely not going back if I can get the same meal at half the price at any market...

I've visited this place a few times, and their carnitas are among the best in the area. However, I was quite disappointed with the service during my recent visit. I had told my wife about this spot, and after checking Yelp, we saw that it was supposed to close at 9 PM. We arrived at 8:10 PM, only to find the restrooms closed for cleaning. Additionally, half of the restaurant's chairs were also unavailable due to cleaning, forcing us to sit at the tall tables by the cashier.

To make matters worse, they were using strong cleaning chemicals throughout the restaurant while we were trying to enjoy our meal. The odors were overwhelming, and we had to ask for to-go boxes because of it. At one point, one of the staff even started cleaning the windows with a potent cleaner right next to us.

I just can't understand why a restaurant would begin cleaning at 8 PM when they close at 9 PM. Why not wait until after closing to start that process?

I didn't enjoy my meal because I was hoping to have a warm plate at the restaurant, but instead, I ended up taking a cold plate home. It was quite...

Me encantaba este restaurante . Tenían un gran personal y buena comida. Auténtico para mi lindo Michoacán. Ahora. La razón por la que hablo de ellos ahora es porque contrataron personal nuevo que no es amigable. Maleducado. Ajeno a sus precios y menú. Ordene combinaciones allí y el joven de la caja registradora ingresa todo por separado. Hacer la comida más cara. ¿Por qué?Ahora. Esta es la peor razón por la que no me gusta este lugar y nunca volveré. Mastiqué un trozo de plástico que estaba en mi taco. ¿Cómo llego esto en mi comida? Parece el extremo de cierre con cierre de cremallera. Si eres el dueño de este establecimiento. Solo sé que traté de contactarte. Se suponía que el joven del registro le daría mi nombre y #. En cambio, hace que el gerente de su restaurante me llame. Estaba dormido cuando llamó. Luego llamé al restaurante y otra mujer, que no era la mujer original que me llamó, estaba tratando de hacerse pasar por la gerente del restaurante. Ella me dejó confundido. Después de que trató de hacerse pasar por la gerente del restaurante, le dije que tenía un mensaje de voz del gerente del restaurante y que tú no eres ella. Ahí terminó la conversación. Le pedí a este empleado que le diera mi información al propietario. También le mencioné a la mujer que no quiero hablar con el gerente del restaurante, quiero al dueño. Si comes aquí ten cuidado. La calidad de la comida ha bajado. La calidad del personal ha bajado. Y, sobre todo, la seguridad alimentaria es un problema. Lo siento por el propietario de este establecimiento si mi revisión perjudica a su negocio. Traté de contactar a usted.por lo que parese su personal lo le quiso mencionar la queja. I used to love this restaurant. They had great staff and great food. Authentic to my lindo Michoacán. Now. Why I speak on them now is because they hired new staff that aren't friendly. Rude. Oblivious to their prices and menu. I order combos there and the young man at the register inputs everything seperate. Making the food more expensive. Why? Now here's the worst reason why I dislike this place and will never go back. I chewed a piece of plastic that was in my taco. How does this make it into my food. It look like the zip tie locking end. If you're the owner of this establishment. Just know I tried to reach out to you. The young man on the register was suppose to give you my name and #. Instead he has your restaurant manager call me. I was asleep when she called. Then I call back to the restaurant and another woman, whom wasn't the original woman who called me, was trying to pass off as the restaurant manager. She left me confused. After she tried to pass off as the restaurant manager I told her I have a voice mail of the restaurant manager and you're not her. The conversation ended there. I asked this employee to give the owner my information. I also mentioned to the woman I don't want to speak to the restaurant manager I want the owner. If you eat here beware. The quality of the food has dropped. The quality of the staff has dropped. And above all food safety is an issue. I'm sorry to the owner of this establishment if my review hurts your business. I tried to...