Church's Texas Chicken — Restaurant in Ontario

I never usually rate anywhere or anything. But this time is a must. This is the worst customer service I have ever had in my life. I ordered through the drive-thru and they gave me my food cold and the chicken was as hard as the stone. When I went in there I saw batches of chicken sitting there, and before I got my order they said the chicken is “fresh”. How is that fresh? That’s disgusting I don’t even know how do they feed that to people. I asked for a refund and gave them the chicken I ordered but they only gave me $8 out of the $34 that I paid for. I returned 2 chicken sandwiches and 5 tenders & she only refunded me for 3 chicken tenders & 1 sandwich!! That girl working there was so rude , gave an attitude, and was never understanding. I bet she would throw out if she tasted her nasty cold chickens. Anyways, I called my bank and the amount is being disputed. Worst customer service ever. A precious advice is to save your money and never ever go there. And this advice is for that girl “if you think you are a manager just for leading that place, then you should rethink your position” I don’t know what’s the purpose of being a manager if you have 0 customer service skills and 0 communications....

I grew up so close to this church’s chicken.I lived about 400 ft away.I lived by a smoke shop and a restraunt called los Rosales grill.The food was delicious.The staff always treated us so nice.My mom would always work and she would never have time to cook in the morning.So we would he eat here quite often.The staff always treated us very nice and would also tell us to take care.I was only about 9 years old and all my other siblings were younger than me.We would occasionally run into staff out our local Cardenas and they would greet us and usually would buy us something small.Well those years are well behind me.I am 15 and we lived from that house in Ontario.Now whenever I think about the days when we were kids living in Ontario,Ca,Church’s chicken always has a soft spot in my heart.I now live in Adelanto,Ca which is about 45 min away from that church’s chicken but that church’s chicken and all the people that lived around it will be in my heart and will also remind me of the days I lived in poverty.😭😢 If any one ever reads this and knew me my name is Christian Franco and if you did know me as a kid I hope you are living your life as best possible...

Place says it opens at 10am but I pulled to the drive through and the lady by the menu in the door said they open at 11am. Okay that’s fine it’s 10:50 I can wait 10 minutes. I wait until 11AM and go to the door and there are 3 other people following me, one is getting dropped off by Uber or Lyft it looks like and by this time it’s 11:04, the people are just staring at the 4 now 5 people standing outside waiting….. One person knocks on the door and the worker just waves no with an attitude! Ok like it’s 11:09 right now and your still not open and you have (customers at your place of business) why that attitude? So I go to my truck to wait and people are pulling through the drive through waiting and getting turned away without explanation or anything not they are upset as well. This is ridiculous and customers should not be treated this way! People here are so rude!! This is not the first time this happened so this time I’m sorry I had to write a review. Please get it together we live here and try to give you business but I’d rather take my business to the other closest one that gives...