Del Taco — Restaurant in Ontario

I placed an order through Uber eats and asked for napkins and hot sauce which none were given. Also didn’t have straws and I had 3 drinks. I was suppose to get crunchy tacos and I got all soft tacos, I spent $60 on this order and common sense at least would be to provide napkins and straws with drinks. I called to let them know and the lady that answered was VERY rude very unprofessional and not willing to fix anything. Her response to me was “I know you’re lying because my cook made crunchy tacos!” She then continued to say I was lying and that she could have a supervisor send me the video footage. I didn’t want video footage of anything a simple apology would’ve been appreciated. I hope not all the employees here are like this, she needs training on customer service!!! Never again will I order from here. Do a better job with your...

We are getting work done on our car serviced at the VW dealership walk on foot all the way over to the Del Taco and we refuse service because they don't want to open the door or allow me to place an order over the phone to where they could bring it out to us I have a four-year-old son and I feel the customer service is just absolutely horrible....He was really hungrey.... not only that William would not let me speak to a manager and kept hanging up on myself and my husband... how horrible to refuse service when you have a hungry child you're on foot and trying to do the best you can as a parent and you have to deal with somebody that has no tolerance for customer service don't know why he should be working at a job....He needs training to deal with people who keep his...

I've come many times because it is close to my job and today my friend ordered a strawberry lemonade ...she got 1...not 2 but 1 strawberry so she kindly asked for another strawberry in the cup manager interrupts her and day NO with an attitude none the less talking about how she needs to pay extra....for 1 starwberry.? Everyone is great here very friendly but I don't understand how a manager can be so rude del taco needs to reconsider who they have at the front of their establishment guess who lost not only us as regular customers but our coworkers as well? Just so you guys know ask anyone else for help...