Subway — Restaurant in Orange Park

I placed 2 orders for delivery within 2 days and both times they forgot drinks. You cannot contact support through the Subway app (that’s how I placed my order). When I called the store, the person on the phone was completely lost and after suggesting I drive my self to their location to pick up the rest of my delivery order THEY FORGOT, quickly transferred me to another person while I was still talking. I explained the situation again to another store employee and she suggested I contact DoorDash, when I ordered from Subway app and you literally can see it on receipt and in their system! After explaining it to her AGAIN, she confirmed that they do not offer refunds for something that I paid for through their app and they forgot, but offered to transfer me to the owner. I’m really really frustrated.

The food was pretty decent, subs were fresh, salad was a bit mushy but eatable.

I would order again if they had a better service and didn’t take your money for something they are unable to deliver without...

Worst costumer services ever we order on line it took the money out of my account will it didn't process the order on so I went to talk to the Manger and explain what happened I even showed her it took the money out my account she said their wasn't nothing she could do about it she didn't offer to call the owner or online support so she could make our subs we are in their all the time we call subway corporate and I talk to costumer support and explain the whole Is situation to them she even agreed that they could of call the owner or teck support good customers services is not just pushing buttons or making Sandwiches it also go up in Beyond to help their customers a monkey could do their job they could of call Benjamin Chapman to figure it out because of this they lost a good customers we won't be back because of that...

I didn't get food or service because when I walk in an employee was biting their fingernails holding their cell phone and another was playing in their hair and they both went straight for the gloves, now saliva, and hair particles have been transfered to the gloves. Holding of cell phones in food service prep areas is disgusting we all know the unsanitary factors that cell phones hold, they go to bed with you and to the restroom with you and God knows what else. And without washing your hands with soap and water that nastiness gets transfered to the gloves and then to the food. There aren't any managers on duty to oversee the employees and they probably aren't taught or trained about the seriousness of being unsanitary. I walked in saw what I saw and walked right out. Again this is gross and disgusting. The manager Mr. Chapman needs...