Donatos Pizza — Restaurant in Orange Township

It is with great disappointment that I feel compelled to write a negative review about this business, but my experience last night warrants it. I consider myself a very patient and understanding customer, as I have worked in retail and other customer-facing positions over my lifetime. We placed a pickup order around 4pm for a scheduled ready time of 5:15pm. Upon arrival at the pickup time, we entered the restaurant to pickup b/c the drive-thru pickup window line hadn't moved in about 5 minutes. Unfortunately, we found a disaster inside as well. We had 2 individual pizzas, two medium pizzas and 2 orders of breadsticks. Only the breadsticks were ready. We were told they had to remake one of our pizzas b/c it was dropped on the floor. We didn't leave the restaurant with our order until 5:47pm. Truly unacceptable. Furthermore, the decorum of the employees working in the kitchen wasn't great. They were openly having conversations about customers and joking about how bad their service was, which the entire restaurant could hear from the dining room. This went on for about 30 minutes, as other diners and pickups were waiting, frustratingly as well. It was just an awful experience that really soured my strong feelings...

So I ordered a pizza alright, the nerve of these people I swear they made me want to leave my house and get another pizza. I was thinking about eating the three year old expired lunchable in the back of my fridge but I ate Jets instead, btw jets tastes so gooooood. Next time I think about eating this pizza I will rethink my life choices and jump of my balcony before I can order the pizza. Let’s get Jets boys.Also the pizza was smooshed and burned, did you cook it on max heat for 3 hours?!?!?! I mean the person giving me the pizza didn’t even tell me what was in there like what if there was a dead rat, I could’ve gotten AIDS geez. The toppings tasted like leather and it made me want to cry. If I was on an island with their pizza and a cat I would eat the cat. I’m allergic to cats so I would probably die but it’s better then the pizza. It tastes like they cooked a bunch of mud and put rocks in it for toppings. I would rather eat my own kid. And the manger was very annoying and I really wanted to slap them. So I’ll probably order...

Horrible service! I work as a front desk agent at the Marriott hotel near by. They give us something called a Donatos buck for referring them to our guests. I just tried to order food for dinner using them and on the "bucks" it says you can use multiple per order. I was trying to use 5, worth $1 each, for an order that was 11.50. The people over the phone seemed upset I was using them, even though we refer our guests to them. I waited 1.5 hours and eventually cancelled my order because my shift was about to end. When I called they had NO history of me making this order and looked it up by last name, phone number and address. If you don't want people using them then don't give them out and don't get upset at someone giving you a lot of business. We have 118 rooms and usually refer you guys. Not anymore, I will be telling each and every guest about the AWFUL service I received and be recommending one of the many other pizza places in the...