McDonald's — Restaurant in Orange

I came to this establishment an hour before closing time. And apparently the employees looked super eager to leave earlier that they took the last four vehicles orders and when I came to the front; apparently they were unable to provide me with an order.

Which in turn made all four of the drivers wait about 25 to 40 min to acquire our orders yet when it came to me they first didn;t have my order, seocnd they never took it down, and when asked to please take my order they expressed that they already cleaned, put away all the food, and that they are closing in less than 10 min.

I asked to speak to the employee's manager or supervisor and he was this tall mid to late 20s black man with a serious attitude that expressed:

Immaturity Poor customer service Severe anger management issues Unable to display a leadership role Impulsive and rushing to answer rudely Above all else, needs more training to treat customers that have disabilities.

I was so angry that I cried. Even his employees laughed at me and that was humiliating.

I suffer from Mental Health Disorders and I am not ashamed to disclose these diagnosis:

Schizoaffective Disorder - Bipolar Type Post-Traumatic Stress Disorder Obsessive Compulsive Disorder Attention Deficit Hyperactivity Disorder Nyctophobia Social Anxiety = Parasomnia

Luckily I was with a friend that witnessed the tribulation and confirmed that what I saw and what just happened was in fact real and true.

I suggest if you suffer from a disability or suffered from some form of abuse, trauma, or victimization complication, DO NOT COME HERE.

I believe that their staff should be trained in:

Diversity Training in not just race/ethnicity but in prevention of ageism, sexism, medical conditions (including psychiatric diagnosis), homophobia/transphobia, cisgender heteroxism, and aggression to those of poverty level of economical class. Mental Health Education Empathy and Sympathy training Ethical Code Management/Supervisory training and education in proper and appropriate standards of behavior, presentation, and interpersonal...

This McDonald's is the worst place to go I asked for extra caramel They poured some on the top that was it I said this is extra karma since I paid 30 cents for the extra karma they said we don't put it on the sides no more I said since when she said for a while now I go to McDonald's pretty much almost every single morning to get my sugar free Vanilla Ice coffee and 2 caramel fraps All the other McDonald's always give me what I ask for I get it all on the sides top Of course this is not the McDonald's I usually go to but I thought they were all supposed to be the same I understand franchise owners but still are supposed to do the same Yes it was only 30 cents for the caramel so what the hell am I complaining about Customer service I asked for it I paid for it I should have gotten it It's not to make matters worse McDonald's change their app now it's on a point system I am a senior citizen barely learned how to do the old map oops Sorry old app so I'm trying to figure out how to use the new one I asked to speak to the manager since the employees didn't know how to use it Or at least they were playing stupid on me because you know how young kids are they know how to use these phones and then the manager told me she did it no either which I thought was a crock of you know what Anyways I will not go to this McDonald's again and I'm sure that me not being there is not going to break the bank lol just wanted to...

I placed breakfast meal for 10:50 through the mobile app was told when I picked up my order at 11:10 that I have to physically be here before 11:00 to be qualified for the breakfast. I understand the inconvenience is within the app however the drive-thru employee the manager were very unfriendly unhelpful and rude. they could have showed a little bit more compassion an offer to help to resolve an issue which they did not when I asked for a corporate or customer service number the manager refused and he refused to give me his name which was stated on his name tag. McDonald's needs to do better with their coaching of customer service to their employees. And the manager needs to be retrained on the customer is always right. All he had to do was say he was sorry an offer to help solve the issue. I wanted to speak to customer service about the inconvenience now I would like to speak with them about the lack of customer service that this...