Orange Roll & Sushi — Restaurant in Orange

So sad, I’ve liked this place before and this last time they wanted me to drive back to give them the roll they messed up… I said no and that I could come in tomorrow. I also offered to send a picture of the roll but the young and nice waitress said she couldn’t go that route. So this review is in hopes that the management changes their customer service attitude, it’s not the waitress’s fault, she’s simply following your rules. I paid a good price for my food, I’ve ordered it before, and I never want any creamy sauce on my food, I don’t expect it when it’s not listed. Your place tried to excuse themselves with “well it’s on the pictures” when your menu off your website doesn’t have pictures next to the rolls (specifically 9 month roll) and simply a description, I can read and nowhere does it say “sauce”. All you had to do was say “sure, come in tomorrow and we’ll give you a roll, sorry about that” I would have ordered more anyway, my husband would have joined me and he would...

Sushi is good but the customer service was exasperating. The waiter forgot to put me on the waitlist. I waited for almost an hour and she was sitting down new customers coming in. I found out because one of the customers came out and told me. Same waiter forgot some of the food and a drink I ordered. I was very annoyed by the waiter service that I just asked another waiter for the food and drink I had ordered. The waiter who messed up never came out to apologize she just sent another waiter to assist us. Due to the customer service I won't be coming back to...

I usually come here for bento boxes but now that I ordered a chicken teriyaki bowl and it was served with cold vegetables, they took my bowl back and heated up the vegetables seemed liked it was microwaved then as I started eating the chicken I found a hair. The staff members are not receptive to the customers and spend time gossiping / talking behind the registers every time. As I reported the hair in my food the waitress said the vegetables are steamed but they serve them cold?? Never again, this place lost another...