Peet's Coffee — Restaurant in Orinda

Peet's needs to do a better job about hiring better employees and better training them. I stopped by the Orinda branch at around 4 p.m. On 10/19/23, to have a cold drink. Since it was too late to order anything caffinated, I ordered a DECAF iced latte and emphasized on the word DECAF at least a couple of times while ordering. When the drink became ready, I asked the barista if the drink was indeed de-caffinated! She hesitated a bit - I think realizing that she had made a mistake -, but rather than admitting to her mistake and then making the requested drink, she lied and told me that it was indeed a decaf drink. Her mistake cost me a night of sleeplessness, ruining my Friday for sure. The same employee, a month ago, asked me if I needed my change back, after I handed her a bill for the pastery that I had purchased. Customer service is definitely not nearly at the level that it used to be at Peet's, and I am very...

It took them 14 minutes to get me a Cappuccino that was more like a latte. However, if you order online, and pickup, I can see that's where the business is really focused. At least 6 people walked in and walked out with their orders before the 6 of us waiting around for our orders were served. The people working there were really nice, though. You could tell they were happy...

Cool stop on a hot day, and Peet's has the best cappuccino around. I like the small, which at Peet's always has 2 shots. The medium has more milk but still 2 shots. You have to add a shot to end up with the same ratio of espresso to milk. If it's a 3-shot day but you like more milk, go with the large. It has 3 shots and lots of milk. The ice drinks here are...