Starbucks — Restaurant in Orinda

I had a Starbucks holiday card that expires on 1/31/17, you get one buy purchasing 6 drinks and each time you buy one drink you get a stamp. I bought my 6 drinks so I had a full card. I went to go use it on Monday January 16th 2017 (the day that I'm writing this) and the lady named "Destiny" or "Denisha" he name tag was partially smudged... was very rude and told me it only works for holiday drinks only! The same drinks that are not listed on the menu. So After snatching the card out my hand and attempting to read it she still couldn't comprehend what it said. The she gets loud in an attempt to embarrass me, as if I'm trying to defraud the establishment. I also ordered a breakfast sandwich and a classic coffee cake, which she didn't make for some 13 minutes. When I finally received my food my drink was lukewarm and she tossed my food on the counter drawing the attention of the others waiting which cause one lady to exclaim wow! And shake her head! All in all this person was rude, incompetent, and presumably illiterate as she could not read what the card said. I own a business and I would not have anyone with this disposition under...

I would like to like it here but I don’t. I come here often to study in between my breaks for work, and I’ve noticed every time I come in I don’t get greeted. This wouldn’t be a problem tbh if they treated other customers the same but every customer who comes in after me gets welcomed nicely. This happens every single time I come in.

My partner unexpectedly visited me today while I was studying and they greeted him as well. We then left to grab something at Safeway and came back right after and there was still no greeting at all.

I’m posting this because as employees in customer service, all customers should be treated equally and hopefully the owners read this to bring it to their attention. I would go to a different Starbucks but this location is really...

I know its not for everyone. I just am disgusted when people bring dogs into a restaurant or coffee shop. Anywhere that prepares food. The staff was fine, not friendly or open, not rude or anything. Just more ehh I'm here I'm doing my job. I have no complaints about that either. I felt that to my soul that day. The dog inside, I just absolutely despise. It ruined my food knowing it was inside and the food was prepared right there. I opted not to eat or drink after that. Plus the lady couldn't even hold a leash for a 5 pound dog and it kept running to me. I am an animal lover but time and place. Place outside and time not on my break to deal with...