Carvel Express — Restaurant in Orlando

The ice cream was delicious, the staff is rude. I asked for cherries which they don't have. Like huh, that's a staple to top ice cream. She said no we only have soft serve. I said no can I have a cherry she said oh a cherry. No we don't have. Her accent was SO strong it barely sounded like English, as was the guys Asian accent at the information desk. How are we employing people who don't speak perfect English. Then when I had walked up the girl at the register walked away and in the back. Someone else came to help but continued to hold a conversation in whatever language they spoke. I am bilingual but this is completely unprofessional. Lastly I asked for reeses pieces and was almost given peanut butter cup which is not the same. So i just got sprinkles. And the cup was only half full. This is not how any other...

Lots of people report going up to counter and being ignored. There’s a reason: You’ll have to wait on the “Moe’s Southwestern Grill” line to get Carvel Ice Cream. Seems crazy, right? Even though Carvel has it’s own register, they don’t seem to have their own employees devoted to the store. Instead, the burrito guy will be making your ice cream, of which, they only have 2 flavors. Then the machine wasn’t loaded with the liquid, despite the store having zero buisness. Go next door to McDonalds. Same exact ice cream,...

I left this Carvel to got to the McDonalds next door. Best decision I made all day.

Team member very rude and aggressively questioned my order. Question for you, do you want my money or not?

Team member clocking out was nice, but he was clocking out and needed the other person to do it so he wouldn’t get in trouble.

Also... let’s be honest. Your soft serve has got to be your bread and butter. How do you have no one in line and fail to put the mix in the machine?

I gotta say, this McDonalds shake never...