Gionino's Pizzeria — Restaurant in Orrville

Order pepperoni sheet pizza and a 4 piece chicken dinner. Told me 30-45 min I called called the order in at 5:24 pm at 6:25 pm I called back to find out where my older was the said the driver has it and it's on the way so I waited. At 6:45 pm called back asked again where my food was was told again were really busy and it's on it way. This was a Tuesday night. My husband who is a diabetic and two children needed food. So at 7:00 pm I called back told them that I order,my food at 5:24 pm would like to know when I would get my food. The said it's on the way. I told them that's what you said 45 min. Ago . I lived 9 blocks from the restraunt. I told them to cancel my order I left my house at 7:03 pm went all the way acrossed town through 8 stop light to dairy queen parked went inside order food. Went to my car and drove back home. Btw dairy queen was busy inside and had cars in the drive through all the way around the building. I did all that got home and had hot food in 19 min. Now you tell me where the...

In all seriousness...AWESOME FOOD....but THE WORST CUSTOMER SERVICE IN ANY INDUSTRY. Good luck getting a refund for an order mistake on their end, no manager at the store...just a bunch of 15 - 17 year olds with no clue how to run a business, and if you are still hungry waiting for the corrections...I am sure they will hand feed you all the excuses you would expect. We had a pizza delivered, they messed it up, WE had to drive the pizza back, asked for a refund for the mistake on the order plus having to drive out there which we never received, and waited for the next pizza to be made...finally. Great food, horrible in every other aspect. And while waiting for our pizza to be corrected...2 other individuals came in with their orders messed up. I am sure you will see their review as well. Hope the MANAGER observes this review and decides to handle his business instead of having kids deal with disgruntled customers. Bad form...

Every time we’ve called, the person answering the phone is so rude. You walk into this establishment and aren’t even greeted. The kids that work there have zero customer service skills. This evening was the final straw. We ordered a simple large pepperoni pizza with half mushrooms; told it would be 20-25 minutes. I arrive at 25 minutes and I’m told the pizza still has 5 more minutes, and that was fine. I sat down and waited 15 minutes (they had forgotten I was there). I stood up and was told it had 4 more minutes. I stood there and was then informed that they “lost the pizza”. And then miraculously found it and came to the counter to let me know that it was made incorrectly. So, in total we waited 25 minutes and then another 30 minutes in the store only to end up empty handed. I asked for a refund and was offered a free drink. I got my refund and will never, ever waste another minute on this establishment....