KFC — Restaurant in Ottumwa

Teacher…

My first attempt was in the evening last night, where the 12-year-old on the speaker was in such a rush, that I gave up trying to place my order, pulled up to the window to talk to the manager, and then he proceeded to be a liaison between myself and a little girl who simply made excuses for her behavior. (he should have that conversation in private)

I’ve been craving mashed potatoes, coleslaw, and chicken for a while, so I went back today …

The manager from last night was doing the window today, and I asked him for all white extra crispy.

I get home and I have 1 breast and the rest DARK meat?!.

I’m telling Amber the day manager about my frustration; about her employees training…she has audacity to ask me where I teach?!.

Not a single person in two days said I’m sorry, what can I do to make this right, my apologies and we need to do better, NOT 1!

We’re in a society where there’s no accountability, people are hired just as a warm body to fill the role; training seems nonexistent and customer service lost forever?!.

I will never be going back and that’s the only power I have as a consumer, is to take my money and spend...

I have never sen a manager be so rude to a couple. The couple had bought 2-16 piece buckets thru the drive thru. Came in because there was only 15 in each bucket. She took one bucket and emptied it on a try and counted. She turned around and grab another piece of chicken put it on the tray walked up to the couple and said see there's 16. So they asked about the 2nd bucket and she grabbed another piece of chicken thru it in the bucket told them to get out and never come back. This couple was not rude to her at all. I was standing at the counter where you pick up your food wanting to get a to go container and watched the whole thing. When I left She was out doors talking to another lady telling her that they were hostile towards her. I spoke up and said they were not and she said they thru the chicken down on the counter. I said they did not and that you just lost a customer. She came back by saying "fine have a good day". Another customer went out and apologized...

This is the dirtiest store I have ever been in. First thing, I ordered my meal and went to insertmy debit card Into the credit card machine. There was sticky stuff all over it. Then the employee waiting on me turned my drink rim down and slid it accross the counter at me. I asked for a replacement that had not been dragged across that dirty counter. I went to get my drink and the tea containers had pink sticky stuff all over the front of them. The table tops were dirty the seats were dirty. I was stupid enough to still eat my order, but I got out of there as fast as I could. I will never go in that...