Cold Stone Creamery — Restaurant in Oviedo

Can't remember the last time I went to a cold stone creamery, but I don't think I'll be going back.

Saw a sign for a specific ice cream design. It looked good and I ordered it. As the employee was wrapping up, I stopped him and asked if that's what I ordered. He said yes, but it looked like he knew it was nothing like the pictures. He mentioned they use the same stuff, but it did not look like it. The picture showed actual pieces of candy bar, they used some crumbles. It didn't look like it had caramel in it either.

He offered to add some extra chocolate sauce to my ice cream...

I went last night with my girlfriend and the girls behind the counter were the best. They were all young, but it was very clear that they had a great work ethic, were extremely joyful, and even had some good sales skills! Sarah was the one to help us, upsold us on a waffle cone, and explained the benefits of their loyalty program, which I then signed up for. I absolutely love to see people their age taking pride in their job and giving great customer service.

Oh…and the ice cream was...

We ordered an ice cream cake to be delivered for a birthday, and somewhere along the line, an issue occurred to where it couldn't be delivered the standard way - but that didn't stop one of the owners from going above and beyond by driving and delivering our cake himself! Included were even a few extra treats, making it all the better. It truly made our day, and the cake was delicious on top of it all! 10/10 store and service, the best I've...