Buffalo Wild Wings — Restaurant in Owatonna

I have always loved BW3 over the years from where I previously lived and used to patronize a couple times a month. BUT...3 of the last 4 visits at this one have been something else. Horrible service, forgotten items but still charged, room temp food, and we all make mistakes I know but where and when do you draw the line over numerous visits? I will start with the fact that service this evening was great. I feel sorry for the waitress. She had a trainee plus 7 tables plus running the bar. Unreal the amount of work put on her. The appz as usual barely warm. Onion rings were good per norm, the fried pickles usually great were cold and mushy batter underneath the crisp...fried nowhere near long enough. There were 3 of us today. 2 of us ordered Boneless wings and the third ordered one of the new tender sandwiches. 1 order of wings came out. Waited a couple mins nothing else.. so started the timer 5 mins after the initial 2 mins-ish the second order of wings came out.. then 10 MINUTES after the second entree came out the sandwich finally arrived. So over the course of 15 mins minimum it took all 3 meals to come out sporadically. Mind you, there were runners bringing out the food not the waitress since she was busting her hump with everything else. Maybe not enough help in the kitchen, can't hire people blah blah I've heard it all. Still not reasonably accepted to have food come out as if we were all separate customers at separate tables. By the time the third entree came out, the other two meals could have been eaten. But instead we waited as one should do so everyone can eat together eventhough the first two meals were cold at this point. Yes..I am an excellent tipper and very understanding of the service industry. However, it will be a very, very long, if ever, time before returning to...

I think this is my first review that has ever been negative… I went out to lunch with my son and we ordered 2 different types of wings, mango habanero and Asian zing. They brought out the wings in same platter on top of eachother. You had no idea what was what as they’re the same color. My son had to smell each wing to see what was what. I ordered the green hatch Chile burger and I picked it up and the meat literally crumbled and fell apart. It didn’t just break in half, it literally crumbled into pieces. I then proceeded to eat my burger with a fork. I mentioned to the waitress about the wings and she said okay I’ll get the manager. He walked over and said oh yeah I can see how you can’t tell which is what since they’re the same color. Mind you I’m used to being at Buffalo Wild Wings and when you order different flavors the wings are usually in little paper boats or a metal tray separating each flavor, this was not the case. I said to myself that this wasn’t the waitresses fault as she didn’t cook our food. But… the waitress never once came back to get us refills as our empty cups sat at the edge of the table. It wasn’t busy by any means, but she still never refilled our drinks. I apologized for complaining because I feel bad saying anything but I knew had to. Five dollars was taken off for the mixed wing flavors which was okay I suppose, but me and my son agreed we think we are done with Buffalo Wild Wings and that has been our spot...

Before I give this place a bad review let me start off by saying that I used to come here all the time years ago and the service used to be good, however that seems to have changed over the past year or so. I’ve ordered takeout from this bdubs probably about 5 times in the last 6 months and it seems like each time they always get something wrong or my order is missing something.This time when I came to pick up my food, they made me wait about 20 minutes (even though my food was ready) just so they could bag my food, because apparently the guy who bags it was on the phone the entire time(at least that’s what they told me). As if that wasn’t bad enough, when I get home I went through my bag and they didn’t include my wings and fries, WHICH I HAD ALREADY PAYED FOR. I had to call them back to see if they could refund me over the phone because by the time I had got home, it was almost closing time for them. So here I sit, hoping that they can honor a refund for a mistake that they made. I can’t help but feel that this was done on purpose all because I chose not to tip since it was a to-go order. Do you tip the McDonald’s drive thru? Tipping culture is getting out of hand , I shouldn’t have to tip you for doing your job. I only tip when I dine in. Long story short, please check your takeout orders folks, it will save you a headache when your ordering from a place that provides...