Subway — Restaurant in Owatonna

I made an online order, as I was in store before realizing the subway app had an online discount that was not redeemable in stores. I placed my order quickly to keep the line moving and said the only thing different would be veggies and I would tell them when they were ready. The manager, I am presuming, proceeded to yell at me from the opposite side of the store across all of her coworkers and all of the customers, about how I wasn’t allowed to do that due to covid. Then when I was at the end of the line I saw her in the back with her mask under her chin speaking with another staff member. She then came to the register with her mask not covering her nose. I was offended as I wasn’t violating any CDC instructions but got embarrassed in front of the whole store, yet she can willingly and unprofessionally break CDC guidelines. Very snotty and unwelcoming service at this location. I am a subway fanatic and always support this company but I will not be returning to...

This particular Subway has the Monterey Cheddar Bread. . . . Not Italian herb and cheese. . . . . There's an extreme difference... Plus, this Subway location never seems to be too extremely busy, and when I've gone with my family, they're always young and pleasant and cheerful and my kids might run around and there might be three or four customers in line after me and no one seems to be working besides this one poor kid making all these sandwiches all by himself 😱😢🤢.... but yet doing it with a smile and being friendly. 😁😇🦚. and I remember those jobs when I was young and feeling nervous and appreciating customers simply not getting upset.... It's not his fault he's all by himself. he's doing the best he can, and that's all the best anyone can ever do or expect.... So, YES, it was good. Good if you like subway. I like Subway, so Subway is always good. but the Monterey Cheddar...

Negative Review for Subway on Oak Avenue, Owatonna, Minnesota

I recently had a disappointing experience at the Subway on Oak Avenue. Despite being physically present in the store, it was clear that the staff prioritized online orders over customers waiting in line. I stood patiently, only to be ignored while they focused on preparing orders that were placed ahead of time.

It was frustrating to see multiple employees working diligently on online orders while those of us who walked in were left waiting. Customer service should mean acknowledging everyone in the store, but it felt like our presence was an afterthought.

I hope management can recognize the importance of balancing online and in-person orders to ensure that all customers receive timely service. Until then, I would think twice about visiting this location again if you need...