Long John Silver's — Restaurant in Owensboro

I rarely leave 1-star reviews, but I am compelled to write this one to inform others.

I was in the mood for Long John Silver’s and decided to dine with my 9-year-old son. We were passing through and not from this area.

We heard an employee cursing loudly in the kitchen as we approached to place our order. Having worked in fast food myself, I initially overlooked it since the place was empty except for us.

However, the same employee came to the front and continued speaking loudly and unprofessionally, even after noticing us. She never acknowledged our presence.

My son and I stood there, hoping she would finish her conversation and take our order, but that never happened. Instead, she walked away and out of sight, continuing her unprofessional behavior without ever acknowledging us.

We waited a moment, then realized we would only be served for a while despite being the only customers. We decided to leave and find another place to order food without the loud and unprofessional attitude.

I run a business myself and understand the importance of customer service and professionalism. Had I been in charge, I would have fired this employee...

Ordered from this location on Monday, February 3, 2025 at around 11:45 a.m. The help was not very pleasant. The cashier handed me fifteen dollars too much in change. When i told her of her mistake and handed her back the excess change, she didn't thank me at all for my honesty but acted more like I had inconvenienced her. When I attempted to fill a cup with Dr. Pepper, it sprayed water and air and nothing else. I dumped it and moved to Pepsi and it dripped water from several different spots and tasted flat. When we got home with our meals the fries had not been separated during frying and had several large uncooked chunks partially fried together. The fish pieces were also undercooked. They were so undercooked that the interior breading was gooey and squeezed out and dripped on our plates. Two of the three pieces of fish had a strong foul odor. I will absolutely never...

Always short staffed. Depends on the cook how fast food is ready. Counter person is fair. Got there at 10:00, lights are on but doors locked. I called and a woman answered and said to give her a minute and shed unlock the door. A male (manager) came to the door and said "we're not open yet...... we're opening." I said its 10:00, doirs should be unlocked. He replied he was the only one there, yet a female answered the phone. I said he needs to hire more help. He kept responding in a rude manner. I left and went to the LJS on Parrish Ave. They're ALWAYS on the ball, friendly, and courteous. I went there and got prompt service. I'll never go back to the LJS on Frederica St. Things are dirty, broken, short staffed, rude management, etc. This LJS needs a total makeover or build a new one to...