Dunkin' — Restaurant in Oxford Township

This was by far the most disastrous and unacceptable experience I have ever had at any coffee shop. I walked in for something simple: a coffee and donuts. The total was $7.08. I waited patiently, but instead of respecting the order of customers, the staff pushed other people ahead of me and kept me waiting unnecessarily. That was the first sign of complete unprofessionalism.

When my turn finally came, they handed me only the coffee and completely ignored the donuts I had already paid for. When I asked about it, instead of apologizing and fixing their mistake, they had the audacity to charge me AGAIN — $3.38 more — as if I hadn’t already paid for them. This is not just careless, it’s borderline dishonest.

The level of disorganization, incompetence, and lack of respect for customers in this place is shocking. A business that cannot manage a basic coffee and donut order correctly, and even makes the customer pay twice, shows zero responsibility and zero regard for customer satisfaction.

This wasn’t just a mistake — it was a complete failure of customer service from start to finish. I left feeling frustrated, cheated, and disrespected. I will never return, and I strongly warn others to avoid this place unless you want to waste your time, your money, and...

The only time that I do not like going to this location which is very said but Kaylee or how ever you spell Her name … she doesn’t wear a name tag like The other employees, as I went there today, I ordered a bagel with cream cheese on the side. I specifically orderd my cream cheese on the side and I ordered it through the app She handed me a bagel with cream cheese On it, she handed it to me rudely and I got cream cheese all over my hands because of how messy the bagel was that she handed me. As I told her, I asked for cream cheese on the side she gave an attitude and took the bagel back, made the bagel and didn’t even say anything to me handing me the bag rudely again, and as I asked for her name because every time I am there she’s very rude, always has and attitude and She’s negative.. The few times that I have went in and also witnessed Kaylee treating other customers the...

Had an altercation with another customer who was picking up a mobile order, the procedure on customers picking up mobile orders through the driver thru is not efficient in my personal opinion. The pick up person made a terrible scene and frustrated multiple people within the drive thru, it would have made more sense for the pick up person to park and either wait for curbside or walk in to pick up order, especially considering there were over a dozen other drive thru customers who had been waiting for quite a long time to go through. Overall the food/drinks are fine but the staff is often on the slower side even when the building doesn't appear to be busy. I understand there are a lot of factors to consider that the average consumer is not aware of but it is often a...