Starbucks — Restaurant in Oxnard

I made a mobile order and it stated that my order will be done at 8:57PM and yes I’m aware of their new closing hours which is 9:00PM for in store. I arrived at 8:56PM and their doors were already closed! I stood there for two minutes and I made eye contact with one of the girls and she didn’t even bother to open it. I had no other choice but to do what I was trying to avoid, go through the drive thru line. The reason I always use the mobile app is to avoid the crazy 25 minute line. When I arrived to the intercom I let her know that I was at the door waiting for someone to open it and left at 8:58PM. She did apologize but so rudely! So I just brushed it off because they might not be having a good day or they’re not feeling well. I did get my items, they were pretty watered down from the ice. Once my daughter drank from it, seconds after I pulled out of the shopping center, the lid came off and went all over her sweater and part of her hair. I don’t know if they did this intentionally since I opened my mouth about them closing a couple minutes early but I was so irate this happened. Half my daughters drink went on her and it was her first time...

I am not one for right reviews or criticizing customer service. But this Starbucks location is the SLOWEST of all locations in the world. Not to mention that more often then not they have gotten my order wrong. Well, today was the last straw for me. I understand the whole social distancing and all but at least acknowledge a handicap customer who has to get out of their car in the pouring rain to request the correct beverage. I had already waited over 15 minutes in the drive through, then they just disrespectfully waved me away to get back in line. Did not even bother to apologize. By this time the line was even longer, and i had to wait 15 more minutes to speak to someone through the OPEN drive through window. For them to not even want to hear it. Male-service. Disrespected. Oh, and I have to apologize for spilling my drink near the door when I...

so i decided to buy a mug they don't even have a box or a paper bag that fits the item that i purchase its disappointing that they don't have those with them what about if the item that i bought is a gift for someone ? so i need to go to a different store to buy paper bag and a box ? like your selling fragile items then you don't have a proper box and paper bag for those items ? in case that they don't have it they should mention it to the customer that they don’t have a box and a paper bag for those item before payment so we can still decided if we...