Tomas Cafe — Restaurant in Oxnard

If I could give this place 0 stars I would. HORRIBLE customer service and LONG WAIT. My family has been coming to this place for over 20 years until today. We arrived this morning with a party of 10. They told us it would take 30 mins to get us seated. The restaurant was full. Then more people started arriving with smaller parties and they were getting seated before us. We were waiting at this point for more than 1 hr! They then sat a party of 6 who again, arrived after us. I spoke to the lady at the front and all she said was "sorry we're waiting for a table to be ready". I don't understand how they couldn't add a table to the empty table of 6 to sit us down. My family was so upset at this point that we were ready to leave. I asked to speak to the manager and explained the situation. He listened to me but didn't really care what I had to say, he was so busy helping other clients. All he said was, "I apologize but we don't have a table for 10 people". I also told him my family and I are about to walk out of here and if we do, we are NEVER coming back. He just smiled and said "I apologize". I have never been treated like that in any other restaurant before. It's sad that they lost an entire family of customers who had been going there for years.

Update: Instead we went to BG's Cafe and we are beyond satisfied with the experience. Go to BG's cafe, don't waste your time at...

I just wanted to say that the food was terrific, the wait wasn't bad at all, and the service was adequate, however my wife and I had possibly one of the worst experiences in any restaurant we've ever been to due to the hostess of this establishment! She was immediately standoffish towards us upon walking through the door and seemed in a rather foul mood, as if she didn't want us there at all. An elderly lady to be sure. My wife had her eyes dilated at the doctors and we requested to be sat away from the window in the back of the restaurant and she ignored us at first and dropped the menus down at the table, but I insisted we be moved and she turned, look me in the eye and said, "You sit where I tell you to sit," and she walked away. Unbelievable! We asked a different staff member if we could move and they said no problem, but once we moved, the old woman gave us the most disrespectful and evil look! When we came up pay, she didn't ask us how anything was and abruptly took our money and rudely shoved it in our hand without saying a word. To be honest, I like the food here, but I don't think I'll be returning if this lady continues working...

I cant speak for the food, because we didn't ever get that far. The elderly hostess was very rude and disrespectful. Party of 5, including a high chair. She placed 3 adults on one side of the table then a high chair and chair on the other side. We moved around once seated because seating was tight on one side. Hostess came and yelled at us, "I put this chair here for a reason! You cant do this!" I responded we were squished, and the people she was seating next to us insisted it was fine, but she continued to make a fuss. The high chair was not even touching their table. I was mid sentence when she just walked away from me to seat them else where. There was a way to approach the situation, merely asking us if we could move the chairs into the way they were would be acceptable, but she lacks class and respect. Too bad, our server was very nice and polite, but I asked her to cancel our order, because the way we were treated was unacceptable and honestly, very embarrasing. If your customers mean anything to you, I would suggest getting rid of this lady. We found breakfast at another diner...