Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Ozark

Copy of letter sent to corporate. Called the store twice, neither the manager or owner replied. UNCLEAN FACILITY.

My wife came home earlier tonight with a Pizza from your Ozark store. I have included a picture of the receipt. Also I have included pics of the wing bolt I chomped down on. It looks like a bolt off a safety guard of a slicer. I am uncertain what I may of swallowed ,if anything. I called the local store to report the incident and they told me to call back tomorrow and talk with a manager. This is beyond distressing and the damn restaurant should have been shut down at least temporarily for a full inspection. But it was not important enough for me to speak with a manager or owner tonight. Or for your employees to care enough about your customers to shut down for safety reasons. What if a child swallowed this? You would have a much bigger problem, I assure you. Lack of concern and lack of safety training is evident at this location.

That is why I am emailing you tonight.

I don't know if I have damaged my teeth. I will find out Monday, at my next dental appointment . If I have swallowed some foreign item due to your lack of cleanliness, I will find out before Monday.

I do not wish to escalate this but may depending on your resolution and assurances of your product quality or changes to avoid this from happening again at this location.

1/15/25.. even though it appears they responded after the review posted. Neither corporate or local owner has reached out...

Put in an order in 2 hours before pick up. Walked in to a skeleton crew of two people, one in the front one in the back with 8 to 10 order tickets laid out on the table, no pizzas made and all racks empty. I want to be clear that this is a management and ownership issue. Keeping pay and staffing abysmally low to try and squeeze every dollar out of the place whole making it a bare bones experience. I was told it would take an extra 20 minutes but I couldn't see that being the case as there were 4 other orders in front of mine and 3 people already waiting in the lobby. Please properly staff the store and if that takes raising wages, tough, that's business for ya. Food tastes great when...

The afternoon cashier was extremely rude today. This is not my first bad experience with this location. Obviously they need new managers and better employees with better attitudes. When you work with the public your attitude should ALWAYS be polite and helpful. And when did Papa Murphy’s stop putting the cooking directions with every pizza, calzone, or crustless meal??? I got a calzone and no directions on how to cook it, I got a crustless last time with no directions it’s crap that we now have to look this up instead of it being packaged...