Tropical Smoothie Cafe — Restaurant in Ozark

The food is great and smoothies but watch that the staff don’t add tips on your card without approval!! When today I order food and drink and was given a total 13.10 them when I went up to drive thru window I was asked what I was using for payment and I said card and handed the female staff my card! She charges it and took a while then asked If I wanted receipt ! I said yes and she gave me card and receipt! To my surprised my total charged had an added tip!(more than 2.00 dollars) I was not asked for a tip nor authorized it! Well I don’t like being taken advantage of so I address it with the young staff appropriately! She never said sorry but told the manager I’m guessing the manager who later came to the window and stated so you want this charge back in your card! I said Yes I never authorized it and it’s very Rude to do this to your customers! The female stated the staff just hit the wrong button! It was a Mistake! Again there was No apology! I understand mistakes happen I just am Not sure I believe it! Have the younger generation lost their manners! The manager female stated to be do you want it back on your card!!!! Of course I did but I had no time to sit and wait for the exchange! I’m appalled that the manager female didn’t say sorry about the whole issues! My thoughts are how many other customers that trust them have assume they never added a Tip! It’s the principle about it all! No one even said the first girl was new or we are really sorry otherwise I would have dropped it!!! I have been there many times and never been asked are you paying with card or cash! The Trust and customer service was so lacking! I was appalled this place didn’t take ownership of their So call Mistake !!!! Please be aware and treat customer...

Ordered a Caesar chicken wrap that was supposed to have romaine and spinach, it had OLD brown/yellow shredded lettuce. Also ordered a Buffalo wrap, had an excessive amount if Buffalo sauce, thus overpowering any other flavors. We dined in, took THREE tries to get everything else we needed. After bringing out our food, then drinks, we needed straws and utensils. I stood at the walkway hoping to get someones attention, to no avail. Straws were right there behind the counter, so I grabbed some. Still needed utensils, so went back and caught the attention of the person making smoothies long enough to get them. Then we tried our food, and found out the excessive amount of Buffalo sauce, (so we thought to offset it with ranch) and lacking amount of Caesar dressing, so my companion went to the walkway and got us extra sauces. I understand it was crazy busy, but maybe slow down just enough that each party has what they need before dismissing and ignoring them. Also, customers should not have to tell the cashier that it's their first visit, but be treated like it is, every time. Would possibly go back for a smoothie, in drive-thru, but never for food, and certainly...

Love it. There's only a few places I can eat with my health issues and this is one of them. I have come to hate eating out mostly because my orders have to be extremely complicated and I don't like putting any wait staff through having to take my orders. I thought I would try this place and see if I could get a relatively easy order out before I even ordered. My wife and I went in and I've never felt more like the staff were really concerned about getting me exactly what I wanted anywhere else. Seriously impressed. I can only have one smoothie lol but it was exactly what I wanted. I was seriously impressed with how much it tasted like mine at home. Not to mention the staff was quick. They knew what to get and hope to get it as fast as they could. Also any detailed question I had concerning the ingredients in the ingredients was answered without any hesitation or having to...