Subway — Restaurant in Paducah

For starters, me and my boyfriend go here all the time because we actually love subway. BUT we keep running into the same issue every time we come to this location.

There is only one male employee that makes sure to get our order right every time and we love him!!!

Everyone else seems to ignore our requests (which aren’t even unusual) and it’s getting increasingly frustrating to the point that we have learned to repeat ourselves when we order to make sure they hear us.

Today, we ordered our usual. My boyfriend likes his rotisserie chicken sandwich hot, and I like my sandwich with bacon added. 95% of the time his sandwich comes out with still-cold chicken and the sandwich itself is most of the time still cold also. When we order, he makes sure to mention that he wants the chicken warmed first and then the sandwich toasted all together so that it is sure to not come out cold. And when I order I always ask a second time if they heard me say to add bacon. Somehow... the chicken was chilled still! Not even the slightest bit warm. And I had no bacon! We had family members witness this today too and suggested we finally leave a review about it.

When we got home to eat (we ordered drive-thru) and discovered all this, my boyfriend called and asked for his money back because, quite frankly, we have had enough of this problem. He explained that we even made sure to mention specifically how he wants it cooked when we were ordering so there shouldn’t have been any confusion. When he got there to get the money, the lady tried to tell him that she “overheard our order and that we didn’t order bacon or tell them how to heat the RC sandwich” but we are both certain that we said these things and we have a witness that was with us..... good try tho!

So to the man who always makes our order right, thank you!!! But it’s unfortunate no one...

I would give negative stars if I could. I went and placed an order for a cold cut on white bread the man cut my bread flipped it over a smashed it. They didn't cut it in half. The bread was too tough to eat and flattened. I was unable to eat the sandwich. I called spoke to the manager on duty. He offered me to bring it back but I was on lunch for work and they already made me late bc they are not staffed well. He said he would take my name and phone number and I could come in and they would give me a replacement sub. I went today saw the same manager. I reminded him what he told me . He said to the lady behind the counter that I get a free sub. She said I saw that why are you getting a free sub in a snotty tone. I said I had discussed it with manager. She said she was the manager and that he was the assistant. That "policy" is she has to have sandwich or receipt to replace it so she wasn't going to help me. I told her that is not what he told me. She said and that he was trained fully, I told her that was not my fault and that they needed to right the wrong. She said she would not. I asked for corporate number at this time she told me it was outside on the building which is a lie. She claimed she called the DM and he agreed they didn't need to replace the sandwich. I asked her in the phone to make it right. I would come in and show her when I bought the sandwich since they didnt give me a receipt. Reprint receipt for "policy" She refused that as well. I told her I was going to call until it gets fixed she said the DM said I was not allowed to call any longer. She then called me hun I told her not to call me hun and she then hung up. I will never waste money at subway again. This woman is a poor excuse...

Subway was amazing all the way around the week after I get to see my beautiful mom see her 1st great grand daughter where 4 generation of blood gathered for this beautiful holiday. The next week it was grab a couple ft longs for din that eve and lunch the next and didnt know the bread of choice and 3 calls home reveals she will have my fav so I set my fone down and chose toppings as an elderly couple of mid to late 80s from Champaigne, IL come in behind me and start their order where it is discovered they are headed to Atlanta area to meet their 1st great grandson and the man accidently scoops up my fone and stuffs it in his wifes purse. After a meal at home and searching for my unit till after 1230 AM and finding the app find my fone says it is 25 miles away so the app is inop and lets get a nap and check the next day. The next day my fone is found at a hotel in Calvert city by the subway mgr and the ky state police are having lunch at subway telling me to file a report so the can "serve justice" which I refuse to do to the couple that had the same look on their face my mom shared for the entire week of Christmas. Thanks subway!!! My fone was recovered and the app...