Rep's Place — Restaurant in Palatine Township

Just dined here for the first time on Friday 8/16! Ordered a late lunch online then ate it inside the restaurant! In brief, I LOVED all the food, service and ambiance of the restaurant (which also is a sports bar with about 16 flat screen TVs in it and 2 Jimmy Garoppolo football jerseys (whom I love), hanging on the walls, so I plan on coming back! What drew me to this place (vs its smaller counterpart/sister restaurant in Palatine called Rep’s Burgers) was its HUGE menu and more interesting and bigger variety of selections! For appetizer, I had the Triple Play (tater tots, cheese curds and fried pickles); for entree, I had the Big Stuffed Burger (medium rare, with additions of Pepper Jack Cheese, Jalapeño Bacon and Red Onions) along with fries, a side of corn on the cob and 2 Mountain Dews! The food was abso-bleeping-lutely DELICIOUS!!! What was great about my burger was that the online ordering system allowed me to customize it to make it medium rare, change the bun to multi grain, change the cheese to Pepper Jack, and add jalapeño bacon and red onions to it! Another great thing about the burger was that it was HUGE (I could barely get my hands around it plus it was way bigger than the double burgers I had at Smashburger and Shake Shack and even bigger than the triple bacon cheese burgers I had at Culver’s and Wendy’s! Best of all, my burger stayed together the whole time I ate it; it didn’t crumble into pieces which is what happened when I had a comparably huge burger at Brandt’s (whose burgers are still awesome, by the way)! Also, I loved that Rep’s had so many great sides to choose from like corn on the cob, cheese curds, and tater tots (which most restaurants don’t have)! Last, the service was great: Laura and Colleen took good care of me while I was in the restaurant picking up my order then giving me silverware and napkins so I could dine in! They had my order in a locked cabinet near the entrance plus the boxes containing my food had “Thank you! “ written on them, which I loved and made me blush! The restaurant was clean, roomy, dimly-lit and woodsy inside with a ton of TVs to watch and great classic rock playing overhead! Half the place was pretty full as was the outdoor seating section when I dined there between 2:30 and 3:30 this past afternoon! Anyway, I highly recommend this place and do plan on coming back, plus checking out its mini/smashburger counterpart restaurant, Rep’s Burgers...

I came here with a group one night and it happened to be trivia night.

Let's back up...Rep's Place is located in a strip mall and is unassuming. When you walk in you have the option to walk to the left (the bar area) or to the right (dining area). The two areas are separated by a wall with openings on the left and right side of it. the wall is about 8 feet in height.

Our group visited for our Burger Club. We started the meal with a couple appetizers: the pretzel bites and cheese curds. The pretzel bites were really good, the cheese curds were just okay. They were three different cheeses in the curds and it didn't improve the curds versus just one type of cheese curd.

Next came the burgers. Everyone actually enjoyed their burgers. Two guys ordered the El Jefe, one got the Patty Melt, two got the Mustang, and I got Reps Burger along with another in our group.

He ordered his with onions on a brioche bun and I ordered without onions on a pretzel bun. His burger arrived on a pretzel bun. I hadn't received mine yet. He let the server know that he had the brioche bun, not the pretzel bun. They took it to correct it.

They then brought out both our burgers. Both of us thought they tasted a bit off but couldn't quite figure out what. Then it dawned on us. They had put my burger on the brioche and his on the pretzel and only changed the tops of the buns on our burgers. So I had a pretzel bun top and a brioche bottom and he had the opposite.

They basically ruined the burgers for us because they were too lazy to swap the entire buns. What's the point of that? I just found a restaurant that has a reputation for good burgers and I won't return because they were too lazy to place our burgers on the correct buns. Was the burger cooked well? Yes. Was the pot roast good? Yes. Was the beer cheese good? Yes. And they all tasted good separate from the two types of buns, but I ordered a handheld sandwich, not a knife and fork entree.

The trivia was fun, but was dragged out far too long.

I just keep coming back to the fact that they could swap a cheap bun out because they couldn't be bothered and then tried to pass off their laziness and sloppiness as if nothing was wrong. Guess what? You...

decent place, clean, family sports bar, great service...we ordered several items, steak nachos, boneless wings etc...all were average quality, quantity was very minimal, we thought the price was a little too high considering quality and quantity...went at 9:30 on a fairly busy summer night to watch sports and thought it was a bit odd the kitchen closed so early at 10...would also like to see more and better drink specials.

response to owners inquiry. last night. 5/18/19...boneless wings were $14 for 12 pieces, probably 9 of those pieces were small balls the size of a quarter and didn’t contain or taste much like chicken...steak nachos were also $14 and came in a little side basket with holes in it (with a wax paper sheet over it) had only a large handful of chips at bottom, the cheese and sour cream was minimal, steak amount was good but over cooked, appetizer wasn’t much food there. ordered between 9:30-10:00...yes u do have drink specials, but not for my likings at a sports bar, i don’t want a specific $1 off boston lager like last night, i like $2.00 12 oz domestic drafts, or large craft beers for $3 during special hours etc, more beer options at cheaper prices get us to stop in...you’ll still profit off cheaper beer, but then you can make the $ when we order the shots...