Wendy's — Restaurant in Palatka

The drive-thru line was so slow the evening we went recently that it took 20 minutes and I was the 5th car in line. There were a couple more in line in front of me originally but they eventually pulled out of line and left. When we got to the speaker to order, the menu board was dark, so if you didn't know what their menu items were about all you could do is just order a burger. The day before that I was driving from Chicago to Palatka and pulled into a Wendy's in Adel, Tennessee. I went inside to order and it took about 15 minutes to get 2 burgers even though there were just a few customers inside.. They blamed it on the long drive-thru line but the line wasn't that long and I pointed out that McDonald's deals with heavier lines than that constantly.

I don't care much for Wendy's food which is why I very rarely visit any Wendy's. This was really not very appetizing. I think we got double cheeseburgers with bacon and they were edible but not really very good. We also got a single hamburger plain for our little dog and we pulled the patty out for him, but he wouldn't eat it, it just sat in his bowl. We got our dog a plain single in Adel and he ate it, but threw it all up a couple hours later. Maybe that's why he turned his nose up at this Wendy's the next day.

What kind of hamburger meat is it that a dog...

I am writing to express my extreme disappointment regarding my recent visit to your Wendy’s location at 1824 Reid Street, Palatka, Florida. I have always been a loyal Wendy’s customer, particularly because I enjoy your chicken nuggets, but my latest experience was the worst I have ever had at your establishment.

Upon arrival, the self-service ordering screen was visibly filthy—similar to the mess left when a baby feeds themselves in a highchair. The floor was sticky to the point that every step felt as though I was pulling my feet out of quicksand.

While waiting to order, I noticed the ice machine was out of order. The employee behind the counter was handing out cups of ice manually, and at one point, I saw a cup being handed to a young customer that had visible dirt around its rim.

I placed my order for a 10-piece nugget meal, a medium fry (freshly made), and a drink with no ice. On my way back to my table, I realized the fries were not fresh and the nuggets were cold.

The combination of unsanitary conditions, poorly prepared food, and lack of attention to basic customer service was unacceptable. I left the restaurant feeling frustrated and disappointed, which is especially disheartening given my long-standing...

Me and my husband, (I am deaf), We're at the drive through, The girl on the intercom, at the same time asked me to wait a moment, "which I did not hear" I asked the girl for a Large Chocolate Frosty, at the same time she turned up or yelled as loud as she could and told me" Yes, I will get that Chocolate Frosty for you, but Thank you for being extremely impatient!! My husband got extremely upset about it, whom has been on Heart Transplant List w Mayo Clinic, I nor him, did not need this type of treatment, from some extremely rude individual!!! I got to the window, the girl had done swapped out because she knew she had made a big mistake, asked for her name, the girl at window, told me, she could not give me her name, I asked for the manager, manager comes, asked for the girls name, manager says she can't give the girls name, then she wants to know what it is about, so I told her, all she had was excuses for new hires learning, told her this person has no business being at a window taking orders, yea, she left me with my left ear still ringing, hurting still, after an hour 1/2 afterwords, may have to go to Dr to check my eardrum may be blown out!! Thank...