Tropical Smoothie Cafe — Restaurant in Palm Bay

I am sad to report one star, and I am being generous. The "owner" (or at least that's what her tag stated) greeted me and took my order. She was calm and collected, and so I felt comfortable completing a suggestion survey while I was waiting for my to-go order to be ready. I gave the store high records on all categories because I anticipated a good service. 25 minutes passed since I initially placed my order, and by then I've only received my smoothies which were starting to get warm. I was waiting for 2 orders of tacos (pick 3). When I finally got my tacos about 33 minutes later, I thanked them and drove off. During my ride home, I checked the tacos' bag to realize they forgot one. I turned around, went back to the store, and I found myself waiting for anyone to come to the counter. When the "owner" finally came from the back, I told her I was missing a taco. The "owner" told me they probably wrapped them together, dimissing my complaint. I asked her to check the order for me, and she took my bag to the last who prepares my order. I could see her when she handed the taco to the "owner" from a tray on the kitchen counter. The "owner" came back to me and said "oh they forgot one". She handed me a coupon for "buy one get one free" for my " inconvenience ". I will have to buy something again from them, because they screw up my order. It definitely makes sense, right? - this is a sarcastic statement in case you didn't get it. I regret my survey which they now have in their possession, thus I am writing an online one. The " owner " not only lacks leadership skills, but manager skills too. The customer service she orovides for her own business is extremely deficient. A franchise reputation can only get you so far. If the "owner" would like to receive some strategies to manage her business in an efficient and successful manner, she can contact me. Or at least find help somewhere. On to eating really cold...

I’m writing this on behalf of my 75-year-old grandmother, who was treated horribly the other day by two women working at this location. I know this firsthand because I was on the phone with her for part of the interaction, and it honestly broke my heart—and enraged me—to hear how rude they were to her.

From the very beginning, the employees were short and rude with her, acting as if she was an inconvenience rather than a paying customer. It only got worse when they messed up her order. She specifically asked for no granola since she had just gotten a tooth pulled, but they added it anyway. When she politely pointed out the mistake, the employees were clearly annoyed. My grandmother kindly suggested that rather than wasting the bowl, she would keep it for the next day and simply order (and pay for) a new one without granola.

Despite her patience and understanding, the employees still gave her attitude and flat-out refused to let her keep the first bowl—even though she offered to pay for both! Instead, they threw it away right in front of her. The lack of respect and basic decency is appalling. If these employees can’t provide even the most basic level of respect and customer service, they shouldn’t be working in a customer-facing job. No one deserves to be treated this way, especially not an elderly woman on oxygen who was nothing but kind and reasonable. She called me after on the verge of tears after the interaction because of the way she had been treated. She did not get the names of the employees unfortunately or I would happily be posting their names on this review. VERY disappointing. I would not recommend this...

Went to the location on Palm Bay Road and Babcock. Ordered three smoothies for pickup. I asked them to split the last smoothie three ways in three small cups. I told them I would pay more for it, but I have three children and I was on my way to work.

When I got there to pick up my order the counter lady informed me they could not split it. I explained to her I have three children I will pay more to have it split but their regular size smoothie is enough split 3 ways. Keeps telling me she can't do it, and was giving me attitude. I explained to her I have worked in the service industry for 15 years and if a customer is expecting three small smoothies I either call them immediately to explain why I cannot do that so they can adjust their pick up order or I do what a customer is asking and explain the discrepancy when I get there. Especially after I offer to pay more.

it was very frustrating and I had to split three myself. I even offered to pay more for a kids size but I did not have enough time to wait. And I kept getting attitude from the large lady behind the counter. I explained to her I would have tipped her regardless of the smoothies but I left feeling let down and unsatisfied with my experience. Let it be known Tropical Smoothie Cafe work on your customer service. I will try another location but the kicker is I have had this very location split it in three before. We go fairly regularly at least twice a month. I suppose I will go to the Melbourne location a few miles away...