Blue Provence — Restaurant in Palm Beach

Purchased a pastry that was hard as a rock have been buying here for at least 15 years. I told him I wanted my money back for the pastry. They said we have a store policy. There’s no refunds. I told him I will never come back here again I have never complained. I paid $90 for a jar of honey many times purchased many cheeses many danishes baguettes They couldn’t care less about if they lost me as a customer. She actually told me she didn’t care they refused to give me my money back. Maybe they don’t realize Palm beach is a very tight net community. Good news and bad news travels just as quickly no business etiquette. This was not the first time I’ve had old food from this establishment, I was in Orlando yesterday at a French restaurant called the French baguette. It gets 10 out of 10 too bad...

I work in St Louis, MO and was asked by my executive to find caviar for a special celebration...high quality caviar is not something that is readily available in Stl. I called Blue Provence to see if they could help. I spoke to the owner directly. He was very knowledgeable and simply nice and accommodating. He also recommended that I order Prunier caviar and Tsar 1 salmon. He shipped out the order for overnight delivery. I was later sent a message from my CEO stating it was the best salmon and caviar ever! Thanks Blue Provence for great service...

Rarely will I take the time to sit down and add a negative review but this shop deserves it . Owning a buisness comes with responsibilities to create a welcoming atmosphere and great products . My experience today was quite the opposite . The staff/owner condescending behavior was very apparent from the moment you walk in . Life’s too short for mediocre pastries & extremly overpriced products . Plenty of other specialty and gourmet establishments that do not miss all three core marks to succeed like Blue...