Starbucks — Restaurant in Palm Desert

Wow. Just such a poor experience today at this Starbucks, wrapping up what turns out may be the last time I visit this location. After a week of trying to place mobile orders only to have them make the drinks incorrectly at least twice in 3 days, long waits, and over-worked staff, today the bar was set even lower. The location was out of all breakfast sandwiches and all refresher drinks (plus other stuff I wasn't ordering) and this was, again, not the first time this week. We had to order other offerings--the food was ready when we arrived. We asked for a bag and we're to told to pay 10 cents, ok, but had to go to the back of the line to do so. That's ok since it took TWENTY MINUTES for my one drink to be made. Cold food to go with my coffee. When I went to add creamer to my coffee--guess what?--empty. I actually took 15 seconds of the employee's time when paying my dime to tell him of these problems and he offered excuses and the promise they will try to do better. Gosh, I hope so because I know this Starbucks fan expects more--that's why I give Starbucks...

I was in my way back to Ontario airport, so I stopped by for a caffeinated beverage. It was about 9 on a Tuesday morning and already crowded. Service was slow and there was a line almost to the door. Starbucks knows they have a huge revenue generating machine. They've gotten to the point of being arrogant and thinking that if people don't like their slow, cruddy service, then they have no other respite. But I say take care of your existing customers so that they'll always be your raving fans. This isn't the first Starbucks where I've felt like I was invisible or put up with a long line. The least these employees could have done was send someone out with a notepad to take orders in advance. That way, it gives customers the impression that things are moving rather than making you feel you're just a walking wallet who is a bunch of numbers...

Always good. Expensive but good. Only complaint I have is this: I like to have two raw sugars added to my grande iced latte. I always have to ask the barrister to please swirl the hot espresso around in the cup so the sugar will melt, BEFORE adding the cold milk and ice. Incredibly! Everytime I get one the sugar is NOT melted and I end up chewing raw sugar while trying to enjoy my beverage. I don't understand what is so hard about swirling the hot espresso around in the cup before adding the milk and ice. It's pretty basic and simple. Just do it. For the price, I shouldn't have to ask. Very frustrating! This happens at every Starbucks, not...