Santa Rosa Kitchen and Spirits — Restaurant in Palm Springs

Requested a refund so can’t say if the food is worth the expected airport price gouging. When I ordered I was asked if it would be “for here or to go”. I said “to go” due to no open seating and only high bar stools which I couldn’t get up on. I was told 15 mins and sat outside on a low top. After about 10 I noticed an empty low top table inside, and went to sit down. I was stopped by a staff member that told me “once you sit outside, you’re not allowed to sit inside.” I hadn’t even gotten my food. I went to the counter and requested a refund. Here’s the thing. I didn’t cut in line for people waiting to be seated. No one was waiting. You saw me sitting outside in 100 degree weather quietly waiting. Why not let me sit and eat my food? Like what should I have done? Cancel My order and ask to sit inside and order again so it goes by your policy? What positive experience would I have had by your no sitting inside once you’re outside policy? The answer is none. Maybe, a simple sign on the door with this policy would be the better solution. I would have read it and made a conscious decision to either stay outside or wait on an inside table. Instead, I was embarrassed in a room of strangers, denied seating, and waited on a $20 burger that I never ate. Y’all need...

We walked into the Grab and Go my friend and I , the lady at the counter seemed really irritated that she had to get off her cellphone to help me . I asked her if we could order and take it outside she said yes .I started ordering and she interrupts me In The middle of my sentence to say - I’m going to go check the wait time - just attitude the whole time. I understand your busy , but it doesn’t cost anything to be nice , We pay about $50 in food and she continues on rudely saying - when you come back I’m not going to be here , you’ll probably have to just go find the bartender to get your food . . We weren’t looking forward to coming back to her attitude problem . Enough was enough - we waited - picked up our food and went to go sit outside in the patio area, and the other employee told us we couldn’t just sit there at their outside table . We told her we were paying customers , she still refused us a seat and told us to go elsewhere while there were so many open tables ! Frustrating!! The food was fantastic but customer service...

I have to take a moment to comment on how impressed we were with the staff today. First off, the hostess was so friendly and seemed to go out of her way for multiple customers. On top of that, despite how crazy busy it was with the Super Bowl, our server was attentive and kind. He didn’t judge me for my questions about the menu and drinks. He was just kind. Lastly, I don’t know who helped but I left my backpack and didn’t know until I was on the plane. The staff of the airline with the server and hostess got it to our gate and they put it through the window to the pilot! I was nearly in tears and these people were so helpful.

While I wish I could compliment the food more - it was just what you might expect. Probably mostly frozen. But just fine. The fries were actually well cooked and not soggy.

We really thank the team there, especially with how busy it was during the game....