Wendy's — Restaurant in Palmyra

First, the service. I have given this restaurant several tries at different times of day and on different days to give them ample opportunity to redeem themselves (everyone has a bad day sometimes), yet every visit has been a massive disappointment. The food is always old, dry, and cold (the spicy chicken sandwiches in particular are like chicken jerky, obviously spending hours in a warming tray). Their employees have been indifferent at best and marginally rude at worst with about a 50% failure rate for order accuracy.

Second, their parking lot is extremely difficult to get in and out of. With turning limitations at the entrance and exit, and the lack of cut-through to the alley behind the property or neighboring road means you can only enter this property if you're traveling west bound on 422 and can only leave going the same direction, (you can't even circle back around once you leave the drive through, so check your bag before pulling away) and forget making an easy round trip to pick up food, you will be turning around somewhere.

As a long time fan of Wendy's spicy chicken and fries, I was excited when I found out there was a location near my new house, but this location has single handidly ruined any desire I have or will probably ever have...

If I could give a zero stars I would. The lady at the drive thru window with the headset was very rude , very disrespectful, and rolling her eyes while she was grabbing my money. Also as I’m asking her for bbq sauce for my meal she closed the window on me in the middle on me asking her for the sauce. The worst experience I ever had. I will never go to this Wendy’s ever again. I feel so bad for the owner of this Wendy’s little do they know this girl is embarrassing your establishment. she is driving customers away and does not feel embarrassed at all about it. Her excuse for closing the window on me was she’s to busy, and she’s working by herself and upset about it it was obvious she was so miserable. My 8 year old son was so excited for the new sponge bob meal and she completely ruined our experience from beginning to end. Go any where else for your meals trust me. Never again will we return here for me...

I come to this Wendy's on a regular basis and never get good service. Either the food looks like it was cooked 12 hours ago and it's cold or they forget your straws, condiments, or like today gave me one burger (hockey puck) on my baconator. I get home and call them and complain and have to go back for new food...... Now the rest of my food is going to be cold by the time I get back home to my family. While I'm at the restaurant waiting for my new food I can hear the employee in the back talking very loudly about the situation. I don't know if she was in the back trying to say the food she served the first time was good or what but my new food was double the size due to it being cooked fresh. The staff just does not...